[Expression of Interest] - Client Service Executive

Experian; Singapore; Hybrid; SGD 40.000 - 65.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangement: home and офис

Inclusive paid leave

People-first and inclusive workplace

Zusammenfassung

Experian is seeking a Client Service Executive to join the Customer Service team in Singapore. The role focuses on delivering best-in-class support, addressing inquiries, and qualifying leads to drive customer satisfaction.

The candidate will work in a hybrid setup, interacting with both B2C and B2B clients and maintaining accurate customer data in CRM. The ideal candidate has at least 2 years in customer service, a business-related diploma or degree, and familiarity with the Singapore market.

Qualifikationen

• 2+ years of experience in customer service.
• Strong client-centric approach and ability to connect with diverse client profiles (B2C and B2B).
• Team collaboration and cross-functional coordination experience.

Aufgaben

• Address inquiries and feedback across channels with a customer-first mindset.
• Qualify leads or provide direct product recommendations based on customer needs.
• Maintain customer data accurately in CRM and support product launches or contingency plans when needed.

Kenntnisse

Customer service

Team player

Bilingual English/Mandarin

Ausbildung

Diploma/Degree in business

Tools

CRM systems

Jobbeschreibung

[Expression of Interest] - Client Service Executive

• Full-time
• Employee Status: Regular
• Role Type: Hub
• Department: Customer Service
• Schedule: Full Time

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affi... If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

• Hybrid work arrangement: home and office
• Inclusive paid leave
• People-first and inclusive workplace

#LI-Hybrid

What you’ll do

As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries and feedback about our products and services through all communication channels. You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Customer Data Maintenance and Lead Qualification.

We are looking for a, accountable, team-player with a-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working.

What you’ll need to bring to the role

• Provide best-in-class service experience to customers through effective handling of all enquiries and feedback within committed service-level-agreement (SLA).
• Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through Experience interpreting and responding to customer questions and requests and collaboration with different cross functional teams.
• Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).
• Accurately maintenance of customers’ data via our CRM systems.
• Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.
• Assume any report or task assigned that are relevant to customer service.
• This role will be reporting to Senior Client Service Manager.

What we are looking for

• Minimum 2 years of experience in customer service
• Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
• Proven ability to excel as part of a team
• Bilingual candidate (English & Mandarin) is preferred
• Diploma/Degree in business or relevant studies is preferred
• Familiarity with Singapore business landscape is preferred