Remote Customer Service Specialist — Singapore

The Elitejob; Singapore; Remote; SGD 32,000 - 42,000; Full time

Benefits offered by this job

Performance incentives

Flexible work-from-home setup

Health benefits (location dependent)

Paid training

Career growth opportunities

Job summary

The Elite Job is seeking a proactive and empathetic Work-from-Home Customer Service Specialist to support our Singapore-based clients. You will be the first point of contact for customer inquiries, providing timely and effective solutions through email, chat, and phone channels.

You will play a key role in maintaining customer satisfaction, ensuring a seamless experience, and promoting The Elite Jobs reputation for exceptional service.

Qualifications

• Excellent written and verbal communication skills in English (additional languages are a plus).
• Strong interpersonal and problem-solving skills.
• Comfortable working independently in a remote environment.
• Proficiency with online communication tools such as Slack, Microsoft Teams, and Zendesk.
• Basic computer literacy and ability to multitask between applications.
• A customer-first attitude with attention to detail and professionalism.

Responsibilities

• Handle inbound and outbound customer communications via chat, email, and calls.
• Resolve customer inquiries regarding orders, services, billing, and technical issues.
• Provide accurate and detailed information in a professional manner.
• Escalate complex cases to senior support staff when necessary.
• Document interactions in the CRM system accurately and efficiently.
• Meet performance metrics, including response time, customer satisfaction, and resolution rates.
• Identify trends in customer feedback and share improvement suggestions with the operations team.
• Maintain up-to-date knowledge of company products, policies, and procedures.

Skills

Written communication

Verbal communication

Interpersonal skills

Remote work

Slack

Microsoft Teams

Zendesk

Multitasking

Time management

Tools

Slack

Microsoft Teams

Zendesk

Job description

The Elite Job is seeking a proactive and empathetic Work-from-Home Customer Service Specialist to support our Singapore-based clients. You will be the first point of contact for customer inquiries, providing timely and effective solutions through email, chat, and phone channels.

You will play a key role in maintaining customer satisfaction, ensuring a seamless experience, and promoting The Elite Jobs reputation for exceptional service.