Client Services Executive, AML_KYC and Funds Management

FIS. Empowering the Financial World; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading financial services company in Singapore seeks a customer service representative. The role includes serving high-value customers, supporting account maintenance, and onboarding while adhering to regulatory compliance. Ideal candidates have a minimum diploma and 2 years of relevant experience. Competitive salary and benefits offered.

Benefits

Flexible work environment

Diverse and collaborative atmosphere

Professional development resources

Opportunities to volunteer

Competitive salary and benefits

Qualifications

• Minimum 2 years of customer service experience preferred.
• Knowledge in transfer agency or fund management is preferred.
• Ability to perform under pressure while maintaining high standards.

Responsibilities

• Serve as primary contact for high value customers.
• Answer customer enquiries via phone, email, or post.
• Support new customer onboarding and KYC due diligence.

Skills

Customer service

Ability to work independently

Organizational skills

Multitasking

Education

Minimum Diploma Holder

Bachelor's Degree

Job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Serve as a primary contact, liaison, and banking advocate to high value customers, providing account maintenance and transactions processing support, and resolving problems and handling issues. Markets financial products and services appropriate to customers’ needs.

What you will be doing:

• Answer all customer enquiries received via phone, email, or post and determine the customer concerns/problems and help to resolve any issues, liaising with other teams as required.
• Verify customer requests to ensure information is correct and in good order and take appropriate action to ensure these requests can be carried out through to completion.
• Understand AML/KYC requirements for new and existing clients. Be able to detect and assess potential signs of fraudulent and/or suspicious activity and escalate and report these as required.
• Support new customer onboarding process and perform ongoing KYC due diligence for both corporate and retail clients to meet regulatory requirements.
• Participate in business process improvement activities to identify customer's current and future needs to streamline current service offerings and proactively enhance the customer experience.
• Keep up to date on client’s products, market conditions and regulatory requirements and make suggestions that are in the best interest of the customer, funds, and enterprise.
• Adhere to all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives.
• Perform activities related to department’s mailing.
• May perform relevant operational or service ad-hoc requests assigned by leader.

What you bring:

• Minimum Diploma Holder
• Minimum 2 years of customer service experience with knowledge in transfer agency, fund management or related financial areas preferred
• Ability to work independently and within a team in a fast-paced environment and meet agreed turnaround times.
• Good organizational skills, ability to multitask and perform under pressure whilst maintaining high standards.

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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