CLIENT SERVICE EXECUTIVE (HSA)

Experian; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Experian Credit Services Singapore is seeking a customer-focused team member to handle enquiries, disputes and feedback across channels (email, calls, and in-person). You will provide solutions aligned with our practices, contribute to disputes management, and help in lead qualification.

Ideal candidates have at least 2 years in corporate customer service, with bilingual English and Mandarin preferred, and a Diploma/Degree in business or related fields. Office-based role in Singapore.

Qualifications

• 2+ years of experience in customer service and dispute management in corporate settings.
• Strong client-centric approach with ability to engage diverse client profiles (B2B/B2C).
• Excellent written and verbal communication; in-person interactions.
• Thrives in fast-paced environments with proactive learning attitude.
• Team player with independent work capability.
• Bilingual in English and Mandarin preferred.
• Familiarity with Singapore business landscape preferred.

Responsibilities

• Build thorough knowledge of Experian Credit Services Singapore products, processes and systems.
• Deliver best-in-class service through timely handling of enquiries, feedback and disputes via email, phone and in-person.
• Assess customer requirements, qualify leads or provide product recommendations with cross-functional collaboration.
• Meet or exceed service quality targets and SLA commitments.
• Support system upgrades, product launches or business continuity activities as needed.
• Maintain compliance with security measures in the office environment.

Skills

Customer service

Dispute management

Client-centric

Interpersonal skills

Fluent in English & Mandarin

Education

Diploma/Degree in business or related studies

Job description

Job Description & Requirements

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the party

• Minimum 2 years of experience in customer service and dispute management via a corporate setup


• Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)


• Professional interpersonal and communication skills (Emails, Calls and In-person)


• Excellent situational-handling skills and ability to thrive in a fast-paced environment


• Proactive and committed with a positive learning attitude


• Proven ability to excel both independently and as part of a team


• Bilingual candidate (English & Mandarin) is preferred


• Diploma/Degree in business or relevant studies is preferred


• Familiarity with Singapore business landscape is preferred

What you’ll be doing

• Establish and maintain thorough knowledge of company’s products, processes, and systems.


• Provide best-in-class service experience to customers through effective handling of all enquiries, feedback, and disputes in a timely and professional manner within committed service-level-agreement (SLA) via Emails, Calls and In-person.


• Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.


• Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).


• Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.


• Assume any report or task assigned that are relevant to customer service.


• Office-based with adherence to Heightened Security Area (HSA) measures where access to mobile phone and all other recording devices in restricted office working zone is not allowed.