Customer Experience & Resolution Specialist

CALL LADE ENTERPRISES PTE LTD; Singapore; Presencial; SGD 28.000 - 42.000; Jornada completa

Descripción de la vacante

CALL LADE ENTERPRISES PTE LTD in Singapore is seeking a customer service professional to handle enquiries, requests, feedback and complaints across phone, email and other channels, providing accurate information on products, services and policies.

You will follow up on cases, coordinate with internal departments, maintain accurate records, and support engagement, retention and service improvement initiatives, working independently or in a team.

Formación

• Degree in Business, Marketing, Customer Service or a related discipline.
• At least 1 year of relevant customer service experience is preferred.
• Strong communication and interpersonal skills.
• Customer-focused with good problem-solving and conflict-resolution skills.
• Able to handle difficult customers calmly and professionally.
• Good organizational and follow-up skills.
• Proficient in Microsoft Office applications.
• Able to work independently and in a team environment.

Responsabilidades

• Handle customer enquiries, requests, feedback and complaints through phone, email and other communication channels.
• Provide accurate information on products, services, procedures and company policies.
• Follow up on customer cases to ensure timely and satisfactory resolution.
• Coordinate with internal departments to resolve service-related issues.
• Manage escalated customer cases professionally and provide appropriate service recovery where required.
• Maintain accurate records of customer interactions, complaints and follow-up actions.
• Monitor recurring customer issues and highlight areas for service improvement.
• Build and maintain positive relationships with customers.
• Assist in tracking customer service performance and preparing reports.
• Support customer engagement, retention and service improvement initiatives.
• Perform other customer service and administrative duties as assigned.

Conocimientos

Communication skills

Interpersonal skills

Problem-solving

Conflict-resolution

Organizational skills

Teamwork

Independent work

Educación

Degree in Business/Marketing/Customer Service or related

Herramientas

Microsoft Office

Descripción del empleo

CALL LADE ENTERPRISES PTE LTD in Singapore is seeking a customer service professional to handle enquiries, requests, feedback and complaints across phone, email and other channels, providing accurate information on products, services and policies.

You will follow up on cases, coordinate with internal departments, maintain accurate records, and support engagement, retention and service improvement initiatives, working independently or in a team.