Customer Experience & Resolution Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a frontline customer service professional to manage inquiries, resolve issues, and uphold service standards.

You will handle sensitive situations, assist in service recovery, and support management with reporting and escalation summaries.

The role emphasizes accurate, timely responses and following up to closure, contributing to overall customer satisfaction.

Responsibilities

• Ensure enquiries are handled accurately, timely and in accordance with service standards
• Assist in resolving complex cases and drive effective follow-up to closure
• Handle sensitive customer situations, complaints and service recovery cases
• Support management reporting and preparation of escalation summaries

Job description

Recruit Express Pte Ltd in Singapore is seeking a frontline customer service professional to manage inquiries, resolve issues, and uphold service standards.

You will handle sensitive situations, assist in service recovery, and support management with reporting and escalation summaries.

The role emphasizes accurate, timely responses and following up to closure, contributing to overall customer satisfaction.