Client Relations Lead - Global Logistics & Shipments

hcmportal; Singapore; On-site; SGD 3,600 - 6,000; Full time

Job summary

UPS is seeking a Customer Service professional in Singapore. The role focuses on assisting teams with client escalations, building relationships, and coordinating across Marken teams to meet customer requirements and policies.

Candidates should have a Diploma in Business or related fields, at least 2 years in customer-facing roles, and solid communication skills. This evergreen posting indicates ongoing hiring needs with permanent employment.

Qualifications

• Possess a Diploma in Business, Logistics & Supply Chain or related fields.
• At least 2 years of experience in customer service or client-facing roles, preferably within healthcare, pharmaceutical, clinical trials, or logistics environments.
• Basic understanding of logistics and supply chain processes; familiarity with temperature-controlled or clinical shipments will be an advantage.
• Customer-focused mindset with a strong commitment to service excellence and continuous improvement.
• Proven ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Strong interpersonal and communication skills to work effectively with clients and cross-functional teams.

Responsibilities

• Assists CS team with significant issues and escalations from clients.
• Builds client relationships through email, phone and face to face interaction.
• Develops excellent working relationships with customer and operational functions.
• Works in a cross functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.
• Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
• Work with clients’ logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
• Attend meetings with client on a periodical basis, to discuss program status and relevant service issues and concerns.
• Investigate incidents affecting shipments performance, working with Global Key Account teams and QC/QA teams.
• Performance reporting – Extracts and analyses data from Maestro and other systems.
• Translates into appropriate and relevant reports.
• Understands and performs general CS duties where required.

Skills

Diploma in Business

Logistics knowledge

Customer service

Communication skills

Multitasking

Education

Diploma in Business, Logistics & Supply Chain

Tools

Maestro

Job description

UPS is seeking a Customer Service professional in Singapore. The role focuses on assisting teams with client escalations, building relationships, and coordinating across Marken teams to meet customer requirements and policies.

Candidates should have a Diploma in Business or related fields, at least 2 years in customer-facing roles, and solid communication skills. This evergreen posting indicates ongoing hiring needs with permanent employment.