Logistics Customer Service Lead for Freight & Shipments

Satsaco Group

Singapore

On-site

SGD 42,000 - 60,000

Full time

2 days ago

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Job summary

Satsaco Group is seeking a Customer Service Executive in Singapore to be a key contact between customers and the operations team. You will coordinate shipments, provide support on rates and services, and work closely with Sales, Operations, Airlines, Agents, and Warehouses to ensure smooth execution.

The role requires a Diploma or Degree in Logistics or related field, with at least 2 years in freight forwarding or logistics.

Qualifications

Diploma or Degree in Logistics, Supply Chain Management, Business Administration or related discipline.
Minimum 2 years of relevant experience in freight forwarding, logistics, customer service or related industry.
Experience in air freight or shipment coordination is advantageous.
Proficient in Microsoft Office applications, especially Excel.
Knowledge of ERP, FMS and CRM systems.

Responsibilities

Act as the main point of contact for customers, providing timely and professional support on shipments, rates, services and operational matters.
Build and maintain strong customer relationships through proactive communication and personalized service.
Coordinate with internal and external stakeholders (Sales, Operations, Airlines, Agents, Warehouses, inter-company teams) for smooth shipment execution.
Monitor and track shipments, identify issues, and coordinate timely resolution.
Handle customer complaints and service issues, work with teams to identify root causes and actions.
Create jobs in ERP and booking systems, maintain customer data in FMS/CRM, and prepare Vendor Instructions.
Support customer engagement, including feedback collection and participation in QBRs.
Assist with billing activities including COD coordination, invoicing support, vendor cost verification, Sub-Certificates, Permit Declarations.
Assist Head of Department with customs-related queries, permit management and compliance with Singapore Customs.
Support HOD in SOP development and continuous improvement initiatives.
Perform other ad-hoc duties and projects as assigned by Freight Manager/HOD.