Logistics Operations & Customer Service Lead

Worldwide Logistics Singapore Pte Ltd; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Worldwide Logistics Singapore Pte Ltd is seeking an Operation cum Customer Service Executive to bridge customer management and operational execution for air, sea, and cross-trade shipments. You will coordinate with overseas agents, carriers, and local vendors to ensure end-to-end service from quotation to delivery.

The role requires Mandarin and English fluency, 1–2 years in freight forwarding or logistics, and a detail-oriented, customer-centric mindset in a fast-paced setting.

Qualifications

• Minimum O Level / Diploma / Advanced / Higher / Graduate Diploma in Business, Maritime, Logistics, Supply Chain, or a related field.
• Fluent in both Mandarin and English (written & spoken).
• Minimum 1–2 years of experience in freight forwarding, shipping, 3PL, or logistics operations/customer service preferred.
• High attention to detail and strong organizational abilities.
• Comfort with handling multiple communication tools and logistics management systems simultaneously.
• Self-motivated, adaptable, customer-centric, and capable of prioritizing tasks effectively in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for shippers, consignees, overseas agents, and internal stakeholders via phone, email, and messaging platforms.
• Provide accurate and timely updates on shipment tracking, transit times, rates, and service options (FCL/LCL, air express, and cross-trade).
• Handle customer inquiries, prepare competitive quotations, issue service confirmations, and follow up proactively.
• Log, track, and resolve customer service issues and escalations; support root-cause analysis for continuous improvement.
• Handle end-to-end Airfreight and Sea Freight operations, including booking setup, B/L issuance, and job entry into the in-house system.
• Prepare export documentation and apply for all types of customs inward and outward permits.
• Issue customer tax invoices and verify vendor billings to maintain accurate financial record-keeping.
• Manage cross-trade shipment activities associated with the Singapore hub.
• Liaise and negotiate with external vendors to coordinate smooth cargo movements and ensure competitive service levels.
• Proactively monitor shipments and collaborate with vendors/operations to prevent or manage service disruptions and delays.

Skills

Fluent Mandarin

Fluent English

Education

Diploma in Logistics

Job description

Worldwide Logistics Singapore Pte Ltd is seeking an Operation cum Customer Service Executive to bridge customer management and operational execution for air, sea, and cross-trade shipments. You will coordinate with overseas agents, carriers, and local vendors to ensure end-to-end service from quotation to delivery.

The role requires Mandarin and English fluency, 1–2 years in freight forwarding or logistics, and a detail-oriented, customer-centric mindset in a fast-paced setting.