Logistics Customer Care Specialist

DSV - Global Transport and Logistics; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

DSV - Global Transport and Logistics in Singapore is seeking a Customer Service professional to be the primary point of contact for key clients, addressing logistics inquiries and issues. You will mentor junior staff, support process improvements, and ensure excellent customer experiences.

The ideal candidate should have a diploma in a related field and at least 1 year of experience in customer service, particularly in logistics or supply chain operations.

Qualifications

• At least 1 year of experience in customer service with a strong logistics background.
• Strong communication skills to interact effectively with customers and teams.
• Experience in handling escalated customer issues.

Responsibilities

• Serve as the primary contact for key clients and handle inquiries.
• Identify and resolve complex logistics and delivery-related issues.
• Support and mentor junior customer service staff.

Skills

Excellent communication skills

Problem-solving abilities

Leadership experience

Detail-oriented

Proficiency in logistics management systems

Education

Diploma in Logistics, Business Administration, Supply Chain Management

Tools

Microsoft Office Suite

Job description

DSV - Global Transport and Logistics in Singapore is seeking a Customer Service professional to be the primary point of contact for key clients, addressing logistics inquiries and issues. You will mentor junior staff, support process improvements, and ensure excellent customer experiences.

The ideal candidate should have a diploma in a related field and at least 1 year of experience in customer service, particularly in logistics or supply chain operations.