Senior Customer Experience Lead — Global Shipping

Pacific International Lines; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Opportunities for professional growth and development

Dynamic and collaborative environment

Job summary

Pacific International Lines in Singapore is seeking proactive individuals for their Customer Service department to ensure a seamless customer journey from booking to documentation. Ideal candidates should possess a Bachelor's degree or Diploma in Business or Logistics and have 3-5 years of experience in customer service or operations, preferably in shipping or logistics. Join a dynamic community that emphasizes sustainability, innovation, and professional growth opportunities.

Qualifications

• 3-5 years of customer service or operations experience, preferably in shipping or logistics.

Responsibilities

• Ensure bookings comply with global standards, local requirements, and contractual obligations.
• Collaborate with Sales, Operations, and other internal stakeholders to resolve booking issues.
• Support agency and HQ initiatives such as digital booking adoption and system improvements.

Skills

Customer Management skills

Effective time management

Attention to detail

Education

Bachelor’s degree or Diploma in Business, Logistics, or related field

Job description

Pacific International Lines in Singapore is seeking proactive individuals for their Customer Service department to ensure a seamless customer journey from booking to documentation. Ideal candidates should possess a Bachelor's degree or Diploma in Business or Logistics and have 3-5 years of experience in customer service or operations, preferably in shipping or logistics. Join a dynamic community that emphasizes sustainability, innovation, and professional growth opportunities.