Client Operations & Services Associate

ACTIVE GLOBAL SPECIALISED CAREGIVERS PTE. LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A caregiving services company in Singapore is looking for a candidate to handle customer inquiries, manage Work Permit applications, and resolve client issues. The ideal applicant should have experience in customer service, be proficient in Microsoft Office, and possess strong communication skills. This position involves a 6-month contract with a possibility of full-time conversion and offers attractive benefits including 15 days annual leave.

Benefits

Attractive base salary

Career development opportunities

Industry-specific training

15 days annual leave

Qualifications

• 1-2 years of experience in customer service or administrative roles.
• Proficient in Microsoft Office Suite applications.
• Experience in healthcare is a plus.
• Must be flexible and adhere to SOPs at all times.

Responsibilities

• Report to the Assistant General Manager.
• Answer client inquiries regarding services.
• Ensure documentation for applications is accurate.
• Resolve client feedback and complaints promptly.
• Communicate effectively with clients and partners.

Skills

Customer service experience

Operational skills

Good command of English

Proficiency in Microsoft Office

Education

Diploma or Degree in any field

Certificate of Employment Intermediary (CEI Basic)

Job description

A caregiving services company in Singapore is looking for a candidate to handle customer inquiries, manage Work Permit applications, and resolve client issues. The ideal applicant should have experience in customer service, be proficient in Microsoft Office, and possess strong communication skills. This position involves a 6-month contract with a possibility of full-time conversion and offers attractive benefits including 15 days annual leave.