Cleaning Quality Control Executive

BESTWAY CLEANING SERVICES PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading cleaning service company in Singapore is seeking a Cleaning Operations Supervisor to ensure that cleaning operations follow company standards and maintain hygiene. Ideal candidates should hold a diploma, possess strong observational and analytical skills, and be proficient in Microsoft Office. This position offers fresh graduates a chance to begin their careers in a supportive environment.

Qualifications

• Minimum Diploma holder; Fresh graduates are welcome to apply.
• Strong observational, reporting, and analytical skills.
• Bilingual preferred to effectively communicate with diverse teams.

Responsibilities

• Ensure cleaning operations follow company SOPs and industry standards.
• Conduct routine and random site inspections.
• Collaborate with the Operations Team to implement corrective actions.

Skills

Observational skills

Analytical skills

Bilingual communication

Interpersonal skills

Proactive problem-solving

Education

Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Description & Responsibilities:

• Ensure all cleaning operations strictly follow company Standard Operating Procedures (SOPs) and industry standards
• Conduct routine and random site inspections to assess cleanliness, hygiene standards, and staff performance
• Maintain comprehensive records of inspection results, issues identified, and actions taken
• Report service gaps and operational issues promptly to the Resident Manager and Operations Team
• Collaborate with the Operations Team to implement corrective and preventive actions (CAPA)
• Identify recurring issues and support continuous process improvements to enhance cleaning quality
• Assist in reviewing and updating SOPs as needed
• Provide on-the-ground support during audits or client site visits
• Recommend and coordinate retraining sessions for cleaning staff when quality standards are not met
• Participate in onboarding and training sessions for new cleaning personnel, focusing on quality standards
• Investigate and document customer complaints, determine root causes, and recommend resolutions
• Track and analyze trends in inspection data to propose improvements and reduce non-conformance rates
• Ensure availability and proper use of cleaning materials and equipment as per standards
• Support the evaluation and implementation of new cleaning tools, products, or technologies
• Foster a culture of accountability and excellence in cleaning performance across all teams

Job Requirements:

• Minimum Diploma holder; Fresh graduates are welcome to apply
• Strong observational, reporting, and analytical skills
• Bilingual preferred (spoken and written) to effectively communicate with diverse teams
• Proficient in Microsoft Excel, Word, and PowerPoint
• Strong interpersonal skills with the ability to work independently and as part of a team
• Detail-oriented with a proactive approach to problem-solving