Centre Sales & Operations Executive

SOQ INTERNATIONAL ACADEMY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An education center in Singapore is seeking a professional to manage daily operations, including customer interactions and administrative duties. The ideal candidate must have a minimum of one year of experience in the education sector, possess strong interpersonal skills, and be capable of teamwork as well as individual responsibilities. The role includes handling feedback from students and teachers while optimizing resources for improved performance. Only shortlisted candidates will be contacted.

Qualifications

• Minimum 1 year experience in the education industry.
• Ability to work independently and as part of a team.
• Good prioritization of sales and administrative tasks.

Responsibilities

• Manage daily operations of the education centre.
• Handle general admin duties and maintain records.
• Resolve customer complaints to ensure satisfaction.
• Liaise with students and teachers regarding feedback.
• Collaborate with team members and other departments.
• Take responsibility for centre performance.
• Suggest improvements for better performance.
• Plan and optimize centre resources.

Skills

Interpersonal skills

Teamwork

Sales prioritization

Administrative task management

Job description

Qualifications and Experience

• Min 1 year experience in education industry.
• Good interpersonal skills with ability to liaise and coordinate with students/teachers
• Ability to work both independently and as part of a team
• Ability to prioritize sales & administrative tasks effectively

Responsibilities

• Manage the daily-operations of an education centre, including walk-ins, telephone enquiries and providing course consultations to potential students
• Handle general admin duties such as daily collections and updating records in the company’s CRM / TMS system promptly.
• Handle feedback and resolve complaints by providing solutions to ensure customer satisfaction
• Liaise with Students and Teachers about feedback and students' progress
• Work well with other centre team members and with other departments such as curriculum and accounting.
• Take responsibility for the performance of the centre
• Suggest ways to improve the centre’s and the company performance from the customer, academic, and process points of view
• Plan and optimise centre resources

If you are interested in joining us, please send us an email with your CV, a cover letter, a recent photograph, and copies of your qualifications and references. Please indicate your availability and contact numbers in your letter.

Please note that only shortlisted candidates will be contacted.