Customer Service Executive (Tuition Centre)

Achievers Dream Learning Centre; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Achievers Dream Learning Centre in Singapore is seeking a friendly Front Desk and Sales Associate to welcome students and parents, handle registrations, enquiries and payments, and promote class packages.

You will coordinate scheduling, maintain records, and support teachers and admin staff. Strong communication, customer service, and sales skills are essential to create a welcoming centre environment and drive enrolments.

Qualifications

• Experience in education or admin roles is preferred.
• Strong communication and active listening skills are essential.
• Ability to explain tuition packages and close enrolments.
• Organized and detail-oriented with the ability to multi-task.

Responsibilities

• Greet and assist walk-in students and parents; manage registrations and payments.
• Explain courses, packages, and promotions to parents and students; close enrolments.
• Coordinate class scheduling, rescheduling, and attendance records.
• Maintain student records, enrolments, and payment status; prepare simple reports.
• Support teachers and supervisors with administrative tasks and centre upkeep.

Skills

Customer service

Sales

Communication

Organizational skills

Multi-tasking

Education

Experience in education

Tools

Microsoft Office

Google Suite

Job description

Role Overview

• Be the primary point of contact for students and parents. You’ll assist with registration, enquiries, and payments, as well as communicate about class packages and schedules. This role requires strong people skills, comfort in sales, and the ability to create a positive and welcoming centre environment.

Main Responsibilities:

Front Desk & Customer Support

• Welcome and attend to all walk-in visitors, students, and parents warmly.
• Answer inquiries via phone, WhatsApp, or in person about courses, schedules, and centre policies.
• Guide parents through registration, trial bookings, and payment procedures.
• Effectively handle walk-ins and follow up on new leads.

Sales & Programme Promotion

• Explain tuition classes and packages clearly to parents and students.
• Confidently promote courses, recommend packages, and encourage enrolments or renewals.
• Address objections and questions, tailoring recommendations to family needs.

Scheduling & Coordination

• Assist with class scheduling, including rescheduling or cancellations.
• Coordinate make-up lessons and keep detailed, accurate attendance records.

Administrative Support

• Maintain updated student records, enrolment information, and fee payment status.
• Prepare simple reports as needed (attendance, billing summaries).
• Assist with filing, data entry, document preparation, and keeping the front desk tidy.

Team Collaboration

• Work closely with teachers and supervisors to support centre operations.
• Help with logistics, preparing materials, and centre upkeep.

What We’re Looking For

• Enjoys helping and talking with parents and students.
• Comfortable sharing information on tuition packages and closing sales.
• Good communication and listening skills.
• Organized, detail-oriented, and able to multi-task.
• Friendly, reliable, and eager to work in a supportive team.

Working hours: 3 weekdays (12:00pm to 8:00pm) + 2 weekends (10.30am to 7.30pm）

Requirements

• Previous leadership，customer service, sales, or admin experience, ideally in education.
• Proficient with Microsoft Office or Google Suite.
• Able to learn centre processes and software quickly.
• Ready to start soon and commit to the required schedule.