Customer Service Executive (Tuition Centre)

ACHIEVERS DREAM LEARNING CENTRE PTE. LTD.; Singapore; On-site; SGD 22,000 - 31,000; Full time

Job summary

Achievers Dream Learning Centre Pte. Ltd. in Singapore is seeking a proactive Front Desk & Customer Support Associate to be the first point of contact for students and parents. You will assist with registration, enquiries, and payments, and help communicate about class packages and schedules.

In this role you will promote courses, address questions, and support enrolments and renewals while coordinating scheduling and maintaining accurate records. A friendly, team-oriented approach is essential.

Qualifications

• Experience in leadership, customer service, sales, or admin in education is preferred.
• Proficient with Microsoft Office or Google Suite.
• Able to learn centre processes and software quickly.
• Ready to start soon and commit to the required schedule.

Responsibilities

• Front Desk & Customer Support: welcome visitors, answer inquiries, guide registration and payments.
• Sales & Programme Promotion: explain courses, promote packages, and encourage enrolments.
• Scheduling & Coordination: assist with class scheduling, rescheduling, and attendance records.
• Administrative Support: maintain student records, enrolment data, and billing status; prepare reports.
• Team Collaboration: work with teachers and supervisors to support centre operations.

Skills

People skills

Sales

Communication

Listening

Multitasking

Tools

Microsoft Office

Google Suite

Job description

Role Overview

Be the primary point of contact for students and parents. You'll assist with registration, enquiries, and payments, as well as communicate about class packages and schedules. This role requires strong people skills, comfort in sales, and the ability to create a positive and welcoming centre environment.

Main Responsibilities

Front Desk & Customer Support

• Welcome and attend to all walk-in visitors, students, and parents warmly.
• Answer inquiries via phone, WhatsApp, or in person about courses, schedules, and centre policies.
• Guide parents through registration, trial bookings, and payment procedures.
• Effectively handle walk-ins and follow up on new leads.

Sales & Programme Promotion

• Explain tuition classes and packages clearly to parents and students.
• Confidently promote courses, recommend packages, and encourage enrolments or renewals.
• Address objections and questions, tailoring recommendations to family needs.

Scheduling & Coordination

• Assist with class scheduling, including rescheduling or cancellations.
• Coordinate make-up lessons and keep detailed, accurate attendance records.

Administrative Support

• Maintain updated student records, enrolment information, and fee payment status.
• Prepare simple reports as needed (attendance, billing summaries).
• Assist with filing, data entry, document preparation, and keeping the front desk tidy.

Team Collaboration

• Work closely with teachers and supervisors to support centre operations.
• Help with logistics, preparing materials, and centre upkeep.

What We're Looking For

• Enjoys helping and talking with parents and students.
• Comfortable sharing information on tuition packages and closing sales.
• Good communication and listening skills.
• Organized, detail-oriented, and able to multi-task.
• Friendly, reliable, and eager to work in a supportive team.

Working hours: 3 weekdays (12:00pm to 8:00pm) + 2 weekends (10.30am to 7.30pm）

Requirements

• Previous leadership，customer service, sales, or admin experience, ideally in education.
• Proficient with Microsoft Office or Google Suite.
• Able to learn centre processes and software quickly.
• Ready to start soon and commit to the required schedule.