Part-time Administrator (Tuition Centre)

MIND ON EDUCATION LEARNING CENTRE; Singapore; On-site; SGD 20,000 - 27,000; Part time

Job summary

Mind On Education Learning Centre is seeking a friendly front desk associate to be the face of our tuition centre. You will greet parents, explain programmes, and coordinate with teachers and partners to address questions and concerns.

Responsibilities include enrolment, scheduling, attendance tracking, fee collection, and maintaining student records. This part-time role requires on-site presence during operating hours and strong English and Chinese communication skills.

Qualifications

• Articulation: clear spoken and written English and the local language where applicable.
• Stakeholder management: able to speak persuasively with parents and teachers.
• Organisational skills: multitask in a fast-paced environment (phone, walk-ins, admin).
• Tech-savvy: comfortable with scheduling software and basic spreadsheets.

Responsibilities

• Serve as primary point of contact for parents, explaining curriculum, progress, and fees clearly.
• Liaise between teachers and parents, relay feedback on student progress.
• Manage class enrolment, scheduling, attendance, and fee collection.
• Maintain student records and centre databases.
• Oversee daily centre operations and handle payments.

Skills

English fluency

Chinese fluency

Communication

Organizational skills

Tech proficiency

Education

Polytechnic Diploma or Bachelor's

Tools

Scheduling software

Spreadsheets

Messaging apps (WhatsApp/Parent Portal)

Job description

Role Summary

We are looking for an articulate and personable individual to be the face and voice of our tuition centre. Unlike a pure administrative role, this position requires a confident communicator who can build trust with parents, address concerns, and liaise professionally with teachers and external partners.

Key Responsibilities

1. Parent & Stakeholder Communication (Core Focus)

• Serve as the primary point of contact for parents, explaining curriculum details, class progress, and fee structures clearly and empathetically.
• Conduct parent orientation sessions and handle difficult conversations (e.g., academic underperformance, schedule changes) with professionalism.
• Liaise between teachers and parents, relaying feedback on student progress or behavioural issues.
• Communicate with school partners and external vendors as needed.

2. Front Desk & Administrative Operations

• Manage class enrolment, scheduling, attendance tracking, and fee collection.
• Maintain accurate student records and centre databases.
• Oversee daily centre operations (classroom setup, inventory of materials, facility tidiness).
• Process payments, issue receipts, and follow up on outstanding fees.

3. Customer Service & Issue Resolution

• Address walk-in and phone inquiries about programmes, schedules, and fees.
• Proactively identify and resolve parent concerns before they escal.
• Assist students during transition times (e.g., dismissal, late pickup) with patience.

Competencies & Requirements

Essential:

• Articulation: Excellent spoken and written English (and/or the local language of instruction). Able to explain complex policies simply and confidently.
• Stakeholder Management: Proven ability to speak persuasively and calmly with parents, teachers, and management – including handling complaints without defensiveness.
• Organisational Skills: Ability to multitask in a fast-paced environment (phone, walk-ins, admin tasks).
• Tech Proficiency: Comfortable with scheduling software, basic spreadsheets, and messaging platforms like WhatsApp or Parent Portal apps.
• Fluent in English and Chinese
• Minimum: Polytechnic Diploma or Bachelors
• Experience: 1–2 years in a customer-facing role (education, retail, or hospitality). Fresh graduates with strong communication skills are welcome to apply.

Preferred:

• Prior work in a tuition centre, enrichment school, or preschool.
• Basic knowledge of the local education system (e.g., PSLE, O/A-Levels, or equivalent).

Personal Attributes

• Approachable & patient – especially with anxious parents or young children.
• Diplomatic – can say “no” (e.g., to refund requests or schedule changes) while preserving the relationship.
• Proactive – anticipates questions and prepares answers before parents ask.
• Resilient – remains composed during peak hours or when handling complaints.

Working Condition

• Operating Hours: Weekdays: 1:30pm - 9pm, Weekends: 9am - 6pm
• This role is not remote – it requires physical presence at the front desk.
• Employment Type: Part-time contract