Central Kitchen Operations & Customer Service Assistant

FIELDNOTES PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

CPF

Annual leave

Medical Coverage

Lifestyle Coverage

Meal Allowance

Birthday Perks

Staff Discount

Job summary

FIELDNOTES PTE. LTD. is seeking a meticulous administrator to handle stock counts, invoice processing, attendance records, and frontline customer service.

You will coordinate with suppliers, manage online stock levels, and ensure timely invoicing while supporting daily delivery planning. The role requires excellent written and spoken communication, a proactive mindset, and the ability to build strong relationships with clients.

Qualifications

• Excellent communication skills, written and spoken.
• Self-starter who can work independently.
• Ability to build relationships with clients and understand their needs.
• Responsible and committed with a proactive attitude.

Responsibilities

• Stock take: conduct monthly counts and reconcile with system records.
• Invoice administration: collect, upload, and ensure invoices are complete by month end.
• Attendance/Infotech administration: review clock-in records and adjust as needed.
• Customer service: respond to inquiries via WhatsApp, Email, and Instagram; manage orders, deliveries, and feedback; plan daily delivery routes.

Skills

Communication

Written communication

Relationship building

Independent worker

Job description

Working Location: 171 Kampong Ampat, #06-14, Singapore 368330

Job Scope:

• Stock Take

  • Conduct monthly stock counts

  • Record and reconcile physical stock against system records

  • Managing stocks on online platforms and processing online orders

  • Do ordering of stocks

• Invoice Administration

  • Collect and upload supplier invoices

  • Ensure invoices are uploaded by the end of each month

  • Check that invoices are complete and properly recorded

  • Follow up with suppliers for missing invoices

• Attendance / Infotech Administration

  • Review daily staff clock-in and clock-out records

  • Adjust Infotech attendance records where there are legitimate discrepancies

  • Ensure staff schedules and actual attendance are accurately reflected

  • Follow up with managers/staff on missing or incorrect clocking

• Customer Service

  • Respond to customer enquiries via WhatsApp, Email and Instagram

  • Handle enquiries relating to orders, products, delivery, reservations and general feedback

  • Escalate complaints or issues to management when necessary

  • Ensure customer enquiries are responded to promptly and professionally

  • Plan daily delivery routes

Benefits:

• CPF

• Annual leave

• Medical Coverage

• Lifestyle Coverage

• Meal Allowance

• Birthday Perks

• Staff Discount

Requirements:

• Working Hours: Mon & alternate Sunday OFF. Tue to Sat 9am-6pm. Alternate Sunday 9AM-6PM

• Excellent communication skills, written and spoken

• Excited to grow with the brand

• Passion for excellence and ability to build relationships with clients and understand their needs

• Responsible and committed individual

• A self-starter who is pro-active and able to work independently