Customer Service Assistant

TAK Products & Services Pte Ltd; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

TAK Products & Services Pte Ltd in Singapore is seeking a customer service assistant who is organized and client-focused. You will handle customer inquiries, process orders, and prepare sales documents while supporting day-to-day administrative operations.

You will work closely with internal teams to ensure smooth order fulfilment, accurate records, and timely delivery. The role welcomes fresh graduates and emphasizes a positive attitude, reliability, and strong communication skills.

Qualifications

• GCE 'O' Level, Nitec, or equivalent.
• Fresh graduates are welcome to apply.
• Experience in customer service, retail, sales support, or admin roles is an advantage.
• Proficient in English; additional languages are a plus.
• Strong communication and interpersonal skills.
• Able to work independently and in a team.
• Strong organisational skills and multitasking ability.
• Customer-oriented with positive attitude.
• Honest and dependable with commitment to quality service.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, and walk-in interactions.
• Process customer orders accurately and verify product availability.
• Handle over-the-counter sales and collect payments.
• Prepare invoices, delivery orders, and related documents.
• Coordinate with internal departments to fulfil orders and arrange deliveries.
• Resolve inquiries and delivery issues professionally, escalating when needed.
• Maintain accurate customer and order records.
• Perform general administrative duties to support daily operations.
• Contribute to a welcoming customer experience.
• Carry out additional duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Education

GCE O Level / Nitec or equivalent

Tools

Microsoft Office

Job description

We are looking for a customer-focused and organised Customer Service Assistant to provide efficient and professional service to our customers. This role is responsible for handling customer enquiries, processing orders, preparing sales documents, and supporting daily administrative operations. The successful candidate will play an important role in delivering a positive customer experience while working closely with internal departments to ensure smooth order fulfilment.

Key Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, and walk-in interactions.
• Process customer orders accurately and verify product availability.
• Handle over-the-counter sales transactions, including order processing and payment collection.
• Prepare and issue invoices, delivery orders, and other sales-related documents accurately and in a timely manner.
• Coordinate with internal departments to facilitate order fulfilment and delivery arrangements.
• Resolve customer enquiries, delivery issues, and service-related concerns professionally, escalating issues where appropriate.
• Maintain accurate customer and order records in accordance with company procedures.
• Perform general administrative duties to support daily operations.
• Contribute to a welcoming and positive customer experience.
• Carry out other duties and responsibilities as assigned.

Requirements

• Minimum GCE 'O' Level, Nitec, or an equivalent qualification.
• Fresh graduates are welcome to apply.
• Experience in customer service, retail, sales support, or administrative roles is an advantage.
• Ability to communicate in English. Proficiency in other languages is an advantage to support communication with a diverse profile of customers.
• Basic computer literacy, including proficiency in Microsoft Office applications.
• Good communication and interpersonal skills.
• Able to work independently and collaboratively in a team environment.
• Strong organisational skills with the ability to manage multiple tasks and prioritise work effectively.
• Customer-oriented with a positive attitude and professional work ethic.
• Honest, dependable, and committed to delivering quality service.

Additional Information

• Mon – Fri (8.30am – 5.30pm), Alternate Sat (8.30am – 1pm)
• Free two-way transport provided at Yew Tee MRT Station and Admiralty MRT Station