Food Services Customer Service Executive - One North/Tuas

BWY WILMAR PTE. LTD.; Singapore; Hybride; SGD 42 000 - 62 000; Plein temps

Résumé du poste

BWY Wilmar PTE. LTD. in Singapore seeks a Customer Service Executive to handle inquiries, process orders, quotations and post-delivery support as the primary contact for local customers.

You’ll work with Sales, Warehouse and Logistics to ensure accurate pricing, on-time deliveries and thorough documentation, while maintaining strong customer relationships.

2–4 years in customer service or order processing are preferred, with Excel and SAP experience advantageous.

Qualifications

• Minimum 2–4 years in customer service, order processing or related roles.
• Proficient in Microsoft Office, especially Excel.
• Experience with SAP or similar ERP systems preferred.
• Strong customer service and problem-solving skills; good communication and interpersonal abilities.
• Ability to work independently and manage multiple priorities.
• Fluency in English (written and spoken).

Responsabilités

• Serve as the first point of contact for Singapore-based customers via email, phone and WhatsApp.
• Process and manage customer orders, including bulk orders and scheduled deliveries.
• Handle inquiries on products, pricing, stock, lead times and deliveries.
• Ensure order accuracy, pricing consistency and proper documentation.
• Manage quotations based on approved pricing and guidance from Sales/Commercial teams.
• Handle post-delivery issues including exchanges, returns, claims and complaints.
• Provide documents such as Halal Certificates, Product Specifications, COA and supporting docs on request.
• Maintain strong customer relationships with timely updates and issue resolution.
• Coordinate with Sales, Warehouse, Logistics and other internal stakeholders to ensure customer satisfaction.

Connaissances

Customer service

Order processing

Excel

SAP

Communication

Problem solving

Interpersonal skills

English fluency

Independent work

Outils

Excel

SAP

Description du poste

Job Summary

The Customer Service Executive is responsible for delivering excellent customer service by managing customer enquiries, order processing, quotations, and post-delivery support. The role serves as the primary point ofcontact for customers and acts as a backup to Sales Operation Admin functionswhen operational support is required.

Primary Responsibilities

• Serve as the first point of contact for Singapore-based customers via email, phone, and WhatsApp.
• Process and manage customer orders, including bulk orders and scheduled deliveries.
• Handle customer enquiries relating to products, pricing, stock availability, lead times, and deliveries.
• Ensure order accuracy, pricing consistency, and proper documentation.
• Manage customer quotations based on approved pricing and guidance from Sales/Commercial teams.
• Handle post-delivery issues, including exchanges, returns, claims, and customer complaints.
• Provide relevant customer documents such as Halal Certificates, Product Specifications, Certificates of Analysis, and supporting documents upon request.
• Maintain strong customer relationships by providing timely updates and effective issue resolution.
• Coordinate closely with Sales, Warehouse, Logistics, and other internal stakeholders to ensure customer satisfaction.

Secondary Responsibilities

• Assist with matching and verification of purchase orders, pick lists, invoices, and operational documents.
• Support order uploads into internal systems and portals according to operational requirements.
• Assist in monitoring internal stakeholder communications and operational coordination.
• Support urgent order processing and operational escalations when required.
• Provide coverage for Sales Operation Admin responsibilities during manpower shortages, leave periods, peak seasons, or business continuity situations.
• Process backend operational documents to ensure order fulfilment accuracy.
• Perform other ad-hoc duties assigned by management.

Requirements

• Minimum 2-4 years of experience in Customer Service, Order Processing, or related customer-facing roles.
• Experience in FMCG, Food Service, Distribution, or Trading industries is advantageous.
• Proficient in Microsoft Office applications, particularly Excel.
• Experience with SAP or similar ERP systems is preferred.
• Strong customer service and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Fluency in English, both written and spoken.

Work Arrangements

• Working Days: Monday to Saturday (5.5-day work week).
• Working Hours: 8:0 AM to 5:00 PM or 9:00 AM to 6:00 PM, with half-day work on Saturday.
• Work Location: One North/Tuas (shuttle bus provided travel to Tuas)
• Work From Home: Work-from-home arrangement on Saturdays only