Cargo - Sales Account Officer

Singapore Airlines; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Airlines Limited in Singapore is seeking a Cargo Sales professional to maximize revenue from freight forwarders and meet performance indicators set by Sales & Marketing. You will monitor forwarder performance, engage regularly, and coordinate with reservations and operations to optimize space and pricing.

The role includes account management of key forwarders, ensuring space allocation, and cross-functional collaboration to secure capacity and resolve billing disputes.

Qualifications

• Diploma in Logistic, Marketing, Business or Sales-related fields.
• Experience in air cargo industry with Sales & Accounts servicing.
• Driver's license and own vehicle preferred.
• Knowledge of local air cargo operations.
• Proficiency in MS Word and Excel; basic IT skills.

Responsibilities

• Monitor forwarder performance and gather market intelligence to support sales strategies.
• Engage with forwarders regularly and respond to customer requests after hours.
• Coordinate Cargo Space Management and liaise with forwarders for space support.
• Gather market intelligence on local cargo demand and conditions via forwarders.
• Serve as primary contact for assigned key forwarders and monitor their performance.
• Coordinate with SIN reservation to secure space and escalate to Sales Manager when needed.
• Consolidate allocation requests and coordinate with regional Supervisors and Sales Managers.
• Work with operations to check loadability and space requirements before requesting space.
• Coordinate with destination stations on operational/technical requirements.
• Liaise on pricing items to support shipment movement; coordinate cross-functional capacity.
• Prepare contracts and ad-hoc shipment rating; investigate post-flight billing disputes.

Skills

Communication skills

Interpersonal skills

Negotiation

Analytical skills

Customer-focused

Persuasion

Education

Diploma in Logistics / Marketing / Business / Sales

Tools

MS Word

Excel

SFM

Job description

The successful candidate will be part of Singapore Sales (Cargo) team in Cargo Division. He/she will be involved in maximising Sales revenue from freight forwarders to meet performance indicators (e.g. revenue, loads and load factor) for the station set by Sales & Marketing Division.

Responsibilities

A. Revenue/ tonnage performance
- Monitor forwarder performance and gather market intelligence on competitoractivities/ key accounts to support sales strategies.
- Maintain regular engage with forwarders; support occasional within/after-hourscustomer requsts.
- Action on Cargo Space Management (CSM) requests for adhoc support on weakflights by contacting forwarders for more supports
- Gather market intelligent on local cargo demand and conditions via forwarders.

B. Account management function
- Serve as primary contact for assigned key forwarders and take responsibility fortheir performance.
- Coordinate with SIN reservation to secure space; expedite to Sales Managerwhen required.
- Consolidate allocation requests and request allocation from the respectiveregional Supervisors and Sales Managers

C. Operational matters and other duties
- Work closely with operational department to check on loadability of shipmentand space requirements before requesting for space.
- Coordinate with destination stations on operational/ technical requirements(security, trucking, equipment, weight limit/clearance and etc).
- Liaise internally on pricing related items (trucking, interline, cool room chargesand etc) to support shipment movement.
- Coordinate cross functionally to secure capacity, trucking arrangements.
- Work with Sales Support/account team to prepare contracts and adhocshipment rating; investigate and verify post flight billing disputes.

Requirements

• Diploma holder in Logistic, Marketing, Business or Sales-related courses
• Experience in air cargo industry, with Sales & Accounts servicing experience.
• Preferably with driver’s license and own vehicle
• Knowledge of local air cargo operations
• System knowledge and IT skills (eg: MS words, excel, SFM, and etc)
• Possess good communication and interpersonal skills
• Good negotiation and analytical skills
• Good interpersonal skills
• Customer-focused and service-oriented
• Ability to persuade

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.