Cargo - Duty Manager (Hub Ops and ULD Management)

Singapore Airlines Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Airlines Limited is seeking a Cargo Hub Operations Supervisor to lead the shift, make operational decisions, and supervise cargo handling across the network. You will monitor aircraft movements, coordinate with stations for resources during late arrivals, and approve delays or diversions as needed.

The role demands strong safety focus, excellent communication, and the ability to manage crises and charter operations. Rotating shifts and on-site work are expected at Cargo Hub.

Qualifications

• Bachelor’s degree or equivalent from a university.
• Safety and operations focused and service-oriented.
• Preferably with cargo operations / weight & balance experience / customer handling experience.
• Posses system knowledge and IT skills e.g. MS Words, Excel, RX etc.
• Preferably with driving license.
• Strong communication, analytical and inter-personal skills.
• Open to work on rotating shifts

Responsibilities

• Overall in-charge of the shift and decision maker for Cargo Hub Operations during the shift.
• Supervise and monitor aircraft rotation, disruption and cargo operations so that all operating processes are in accordance with airline requirements and company procedures.
• Manage and track freighter aircraft movements system-wide. Follow up with down line stations to ensure adequate resources in an event of late inbound arrival (>1.5 hours) into their stations.
• Follow up on flight cancellations, re-routing, re-scheduling and flight diversion.
• Approve flight delays due commercial, operational, technical and other related issues (e.g. Crew, FTL, Airport/Airspace closure/curfew).
• Monitor charters, extra flight services or relief flights.
• Follow up with stations to submit Delay Occurrence Report (DOR) promptly in the event of a flight delay. DMs must query stations if they do not explain the cause of the delay properly.
• Manage Freighter related crisis until the Crisis Management Centre (CMC) is set up.
• Monitor Hub GHA performance and ensure that GHA meets all Service Level Agreements (SLA).
• Plan and deploy staff, equipment and other resources effectively to meet operational needs.
• Liaise with Ground Handling Agent (GHA) staff on flight handling consisting of export, import , ECC, Coolport, and E-Hub operations.
• Ensure GHA staff handle special cargoes such as Dangerous Goods, Perishable, Vulnerable as well as sensitive shipments (e.g. HUM, DIP), according to SIA’s handling procedures.
• Ensure that staff follow-up on all irregularities reported
• Coordinate all activities pertaining to charter operations.

Skills

Communication skills

Analytical skills

Interpersonal skills

Safety and operations focused

Education

Bachelor's degree or equivalent

Tools

MS Word

Excel

RX system

Job description

The successful candidate will be part of SIA's Cargo Division, Cargo Hub Operations & ULD Management.

Key Responsibilities

• Overall in-charge of the shift and decision maker for Cargo Hub Operations during the shift.
• Supervise and monitor aircraft rotation, disruption and cargo operations so that all operating processes are in accordance with airline requirements and company procedures.
• Manage and track freighter aircraft movements system-wide. Follow up with down line stations to ensure adequate resources in an event of late inbound arrival (>1.5 hours) into their stations.
• Follow up on flight cancellations, re-routing, re-scheduling and flight diversion.
• Approve flight delays due commercial, operational, technical and other related issues (e.g. Crew, FTL, Airport/Airspace closure/curfew).
• Monitor charters, extra flight services or relief flights.
• Follow up with stations to submit Delay Occurrence Report (DOR) promptly in the event of a flight delay. DMs must query stations if they do not explain the cause of the delay properly.
• Manage Freighter related crisis until the Crisis Management Centre (CMC) is set up.
• Monitor Hub GHA performance and ensure that GHA meets all Service Level Agreements (SLA).
• Plan and deploy staff, equipment and other resources effectively to meet operational needs.
• Liaise with Ground Handling Agent (GHA) staff on flight handling consisting of export, import , ECC, Coolport, and E-Hub operations.
• Ensure GHA staff handle special cargoes such as Dangerous Goods, Perishable, Vulnerable as well as sensitive shipments (e.g. HUM, DIP), according to SIA’s handling procedures.
• Ensure that staff follow-up on all irregularities reported
• Coordinate all activities pertaining to charter operations.

Requirements

• Bachelor’s degree or equivalent from a university
• Safety and operations focused and service-oriented.
• Preferably with cargo operations / weight & balance experience / customer handling experience.
• Posses system knowledge and IT skills e.g. MS Words, Excel, RX etc.
• Preferably with driving license.
• Strong communication, analytical and inter-personal skills.
• Open to work on rotating shifts

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.