Cargo Revenue & Key Accounts Specialist

Singapore Airlines Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Airlines Limited in Singapore is seeking a Cargo Sales professional to maximize revenue from freight forwarders and meet performance indicators set by Sales & Marketing. You will monitor forwarder performance, engage regularly, and coordinate with reservations and operations to optimize space and pricing.

The role includes account management of key forwarders, ensuring space allocation, and cross-functional collaboration to secure capacity and resolve billing disputes.

Qualifications

• Diploma in Logistic, Marketing, Business or Sales-related fields.
• Experience in air cargo industry with Sales & Accounts servicing.
• Driver's license and own vehicle preferred.
• Knowledge of local air cargo operations.
• Proficiency in MS Word and Excel; basic IT skills.

Responsibilities

• Monitor forwarder performance and gather market intelligence to support sales strategies.
• Engage with forwarders regularly and respond to customer requests after hours.
• Coordinate Cargo Space Management and liaise with forwarders for space support.
• Gather market intelligence on local cargo demand and conditions via forwarders.
• Serve as primary contact for assigned key forwarders and monitor their performance.
• Coordinate with SIN reservation to secure space and escalate to Sales Manager when needed.
• Consolidate allocation requests and coordinate with regional Supervisors and Sales Managers.
• Work with operations to check loadability and space requirements before requesting space.
• Coordinate with destination stations on operational/technical requirements.
• Liaise on pricing items to support shipment movement; coordinate cross-functional capacity.
• Prepare contracts and ad-hoc shipment rating; investigate post-flight billing disputes.

Skills

Communication skills

Interpersonal skills

Negotiation

Analytical skills

Customer-focused

Persuasion

Education

Diploma in Logistics / Marketing / Business / Sales

Tools

MS Word

Excel

SFM

Job description

Singapore Airlines Limited in Singapore is seeking a Cargo Sales professional to maximize revenue from freight forwarders and meet performance indicators set by Sales & Marketing. You will monitor forwarder performance, engage regularly, and coordinate with reservations and operations to optimize space and pricing.

The role includes account management of key forwarders, ensuring space allocation, and cross-functional collaboration to secure capacity and resolve billing disputes.