Cargo Operations Manager- Singapore

QATAR AIRWAYS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading international airline is seeking a Cargo Operations Manager in Singapore. The candidate will oversee smooth cargo operations and manage relationships with service providers while ensuring compliance with regulations. Key responsibilities include monitoring procedures, managing KPIs, and liaising with local authorities to maintain operational efficiency. Applicants must have a strong background in Airfreight Sales and relevant qualifications, along with the legal right to live and work in Singapore.

Qualifications

• Minimum 5 years of job-related experience in a relevant field.
• Strong background in Airfreight Sales Management.
• Ability to build relationships and influence stakeholders.

Responsibilities

• Ensure smooth cargo operations through coordination with local service providers.
• Implement and monitor standard operating procedures with ground handling agents.
• Manage KPIs and service level agreements for operational performance.
• Liaise with local authorities for compliance with regulatory issues.
• Evaluate industry practices and maintain aircraft on-time performance.

Skills

Airfreight Sales Management

Relationship Building

Commercial Acumen

Market Trend Identification

Education

High school qualification/Vocational Qualification/Diploma or Equivalent

Job description

We are recruiting for Cargo Operations Manager for Singapore.

The selected candidate will be responsible for smooth cargo operations at the Region through close coordination, supervision and negotiation with the GHA’s, local service providers and staff within the stations. Continuously monitor and develop adherence to regulations outlined by local authorities, regulatory bodies and ensure strict compliance to IATA regulations for effective moment of inbound and outbound cargo whilst reducing operational costs involved, whilst continually improving customer satisfaction.

Accountabilities

• Make recommendations and suggestions to enhance services offered whilst reducing operational costs incurred in the region. Further be a part of the airline operating committee to address infrastructure issues etc.
• Implement, establish and monitor standard operating procedures (SOP) with the GHA’s in the region to ensure smooth cargo operations with consistently high levels of quality. This also includes Streamlining policies with GHA staff in order to follow procedures in the absence of cargo staff at the respective station.
• Manage KPI and Service Level Agreements with the service providers and/ or GHAs in local markets to ensure the operational performance meets QR’s required service levels.
• In collaboration with Station and Regional Head, manage the station/ region’s ground handling activities and ensure that they are carried out on a cost-effective, efficient and safe manner.
• Ensure discrepancies and non-conformances are minimized in order to reduce claims and penalties at the respective station to increase customer satisfaction and reduce carrier liability.
• Ensure management of Safety, Security, and Operational compliance matters in the local markets.
• Establish strong contacts with authorities and regulatory bodies. Liaise with local Government/ Customs Authorities to obtain permissions and to comply with regulatory issues related to Cargo operations.
• Maintain aircraft on time performance and ensure no delays occur due to ground operations.
• Ensure constant evaluation of best industry practices, detecting those that can add value to the operation.
• Support RFP (request of proposal) with HQ, Contracts and Procurement for existing or new operation.
• Ensure smooth working relations between local Cargo Staff and Airport Services Manager and that efficiency is achieved through ensuring well maintained and clear station agreements and Local Operating Procedure in place to safeguard a smooth operation.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

Qualifications

• High school qualification/ Vocational Qualification/ Diploma or Equivalent with minimum 5 years of job-related experience
• Strong experience in Airfreight Sales Management
• Ability to build relationships and influence.
• Commercial acumen and ability to identify market and industry trends.

You must have the legal rights to live and work in Singapore to be considered for this role.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.