Cargo Claims Manager

CMA CGM & ANL (Singapore) Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading maritime logistics company in Singapore seeks a Cargo Claims Manager to oversee a team and manage claims processes for the APAC region. The ideal candidate will possess a bachelor's degree in Maritime Law or related fields and at least 5 years of marine insurance claims experience. Strong knowledge of maritime laws and exceptional communication skills are essential. This position is local employment only and offers a salary package commensurate with experience.

Qualifications

• Minimum 5 years of relevant marine insurance and claims experience.
• In-depth knowledge of the container liner industry preferred.
• Hands-on individual with resilience and ability to work under demanding timelines.

Responsibilities

• Supervise and support Cargo Claims Handlers team.
• Ensure consistency in claims processes across CMA CGM group carriers.
• Handle direct customer claims and pursue cargo claims recovery.

Skills

Excellent communication skills

Supervisory abilities

Strong knowledge of maritime laws

Proficiency in SAP and Excel

Education

Bachelor's degree in Maritime Law, Maritime Legal Studies, or Marine Insurance

Tools

SAP

Excel

Microsoft Office

Job description

Summary

Manage cargo claims team in handling claims and litigations lodged against CMA CGM Group by customers, lawyers, recovery agents, insurers for APAC and oversee CMA CGM’s cargo claims management process, being responsible for a certain number of Port of Discharges (POD), reporting to the Head of Claims, Asia Pacific.

Incumbent will oversee a small team of Cargo Claims Handlers.

Main Responsibilities

• Supervise, guide, and support the Cargo Claims Handlers team to ensure effective and timely resolution of cargo claims, maintaining CMA CGM’s high standards of accuracy and professionalism throughout the claims process.
• Ensure consistency in claims processes across all CMA CGM group carriers in APAC while providing oversight and guidance to cargo claims handlers within the region, especially in China and Oceania.
• Responsible for handling direct customer claims, claims from other carriers, insurers, lawyers and recovery agents with minimal repercussions to operations/markets.
• Identify potential third party liability and actively pursue cargo claims recovery.
• Pursue and follow up cargo claims reimbursement from insurers.
• Maintain and report on end-to-end claims-handling best practices across all platforms provided.
• Support stakeholders to co‑ordinate claims responses in major incidents.
• Support management with reporting on claims and loss prevention practice, if required.
• Identify and address process/knowledge gaps to manage the legal and financial exposure faced by CMA CGM in terms of contractual clauses, operational practices etc.
• Advise operations team on non‑standard situations which arise, including pre‑carriage pre‑delivery and post‑delivery phase.
• Appoint, instruct and manage lawyers for legal proceedings and in major incidents as needed.

Minimum Requirements

• Bachelor's degree in Maritime Law, Maritime Legal Studies, or Marine Insurance preferred.
• Minimum 5 years of relevant marine insurance and claims experience in claims management with shipowners, ship managers, or P&I Clubs and their correspondents.
• Strong knowledge of maritime laws and conventions related to cargo liabilities.
• Hands‑on individual with excellent communication skills and proven supervisory abilities.
• In‑depth knowledge of the container liner industry is preferred.
• Resilient with a sense of urgency and the ability to work well under demanding timelines.
• Proficiency in business applications and IT tools such as SAP, Excel, Microsoft, etc.

This role is opened for local employment only.

Salary package (local) & job title shall commensurate with experience.

Kindly note that only short‑listed applicants will be contacted.

By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:

1. To process the application for the role being applied for.
2. To process the application for other open positions within the CMA CGM Group which may be suitable to you.
3. To conduct necessary reference checks.
4. Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.