Care Coordinator (Home Care)

NTUC Health Co-operative Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare provider in Singapore is seeking a professional to deliver comprehensive, client-centred care coordination. This role involves managing service inquiries, conducting home visits, and collaborating with various stakeholders to ensure optimal support for clients. Candidates should possess a Diploma or Advanced Diploma in healthcare and at least 3 years of experience in community healthcare. The ideal candidate is passionate about community services and has strong communication skills.

Qualifications

• Minimum 3 years experience in community healthcare settings in Singapore.

Responsibilities

• Coordinate and oversee seamless discharge planning.
• Manage inquiries on NTUC Health services.
• Conduct regular home visits and telephone follow-ups.

Skills

Strong communication skills

Stakeholder management

Proficient in Google Suite Applications

Education

Diploma or Advanced Diploma in healthcare-related disciplines

Job description

In this role, you will deliver comprehensive, client-centred care coordination that ensures each individual receives the highest quality support tailored to their unique needs. You will be coordinating and overseeing seamless discharge planning, closely monitoring and evaluating client progress, and providing essential education and guidance to clients and their families about the Home Care Services available.

Our goal is to empower clients and their families to feel confident and well-informed, enhancing their experience and continuity of care at home.

You will need to

• Work closely with internal stakeholders to ensure the smooth delivery of services
• Manage inquiries on NTUC Health services and coordinate requested services
• Assess customer needs using screening tools and recommend suitable NTUC Health service packages
• Collaborate with NTUC Health divisions and external partners on service referrals, submit referral forms, and ensure follow-up on action points
• Conduct regular home visits and telephone follow-ups to engage with clients
• Collaborate with social and health partners to recommend appropriate care programs
• Counsel and educate caregivers on providing effective care, support, and available financial assistance
• Work closely with the Operations and Nurse Manager on client discharge from services
• Participate in regular program development and evaluation to improve service offerings
• Lead or participate in initiatives aimed at driving revenue growth and increasing service utilisation

Qualifications

• Diploma or Advanced Diploma in healthcare-related disciplines
• Minimum 3 years experience in community healthcare settings in Singapore

Other Information

You should

• Thrive in a collaborative and dynamic environment
• Have strong communication and stakeholder management skills
• Passion in community services and service-oriented
• Be proficient in Google Suite Applications