Captain (F&B)

The Fullerton Hotels and Resorts; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

The Fullerton Hotels and Resorts in Singapore seeks a frontline hospitality professional to deliver Forbes 5-Star service and manage service sections to ensure a seamless guest experience.

You will support Supervisors, guide Trainees and Casual Labour, and uphold grooming, hygiene, and safety standards while representing the hotel with professionalism and courtesy.

Responsibilities

• Deliver warm, gracious, and anticipatory service in accordance with Forbes 5-Star standards
• Manage assigned service sections efficiently to ensure a seamless guest experience
• Engage with guests proactively, anticipate needs, and respond to requests promptly
• Handle routine guest feedback and elevate concerns to the Supervisor when required
• Maintain correct sequence of service, timing, and table presentation standards
• Support Supervisors in ensuring smooth service flow during all meal periods
• Assist with preparation and readiness of service areas, side stations, and mise-en-place
• Ensure tables, buffet areas, and service stations remain clean, organized, and well-presented
• Coordinate service timing with Kitchen, Bar, and Stewarding teams
• Guide and support Trainees and Casual Labour during service operations
• Demonstrate correct service techniques, etiquette, and professional standards
• Assist Supervisors with on-the-job coaching and daily task execution
• Promote teamwork, cooperation, and a positive service environment
• Maintain exemplary grooming, hygiene, and professional appearance
• Ensure compliance with outlet SOPs, safety, and hygiene requirements
• Use service equipment responsibly and report issues promptly
• Represent the hotel professionally in all guest interactions
• Promote a positive, professional, and service-driven bar environment
• Lead by example in grooming, appearance, punctuality, and professionalism
• Encourage teamwork, accountability, and pride in beverage service excellence
• Support a respectful, inclusive, and safe workplace culture

Job description

Job Description

Service Execution & Guest Experience

• Deliver warm, gracious, and anticipatory service in accordance with Forbes 5-Star standards
• Manage assigned service sections efficiently to ensure a seamless guest experience
• Engage with guests proactively, anticipate needs, and respond to requests promptly
• Handle routine guest feedback and elevate concerns to the Supervisor when required
• Maintain correct sequence of service, timing, and table presentation standards

Floor Support & Operational Execution

• Support Supervisors in ensuring smooth service flow during all meal periods
• Assist with preparation and readiness of service areas, side stations, and mise-en-place
• Ensure tables, buffet areas, and service stations remain clean, organized, and well-presented
• Coordinate service timing with Kitchen, Bar, and Stewarding teams

Team Guidance & Development

• Guide and support Trainees and Casual Labour during service operations
• Demonstrate correct service techniques, etiquette, and professional standards
• Assist Supervisors with on-the-job coaching and daily task execution
• Promote teamwork, cooperation, and a positive service environment

Standards, Compliance & Professional Conduct

• Maintain exemplary grooming, hygiene, and professional appearance
• Ensure compliance with outlet SOPs, safety, and hygiene requirements
• Use service equipment responsibly and report issues promptly
• Represent the hotel professionally in all guest interactions

Professional Conduct & Workplace Culture

• Promote a positive, professional, and service-driven bar environment
• Lead by example in grooming, appearance, punctuality, and professionalism
• Encourage teamwork, accountability, and pride in beverage service excellence
• Support a respectful, inclusive, and safe workplace culture