Senior Floor Captain / Waiter / Server

BNG HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 22,000 - 36,000; Full time

Job summary

BNG Hospitality Pte. Ltd.

seeks a Server / Floor Captain / Waiter to deliver exceptional guest service from arrival to departure, taking orders and serving food and beverages while maintaining cleanliness and supporting floor operations. You will provide warm, attentive service, upsell menu items, coordinate with kitchen and bar, supervise junior staff, and ensure adherence to service standards in a fast-paced setting.

Qualifications

• Prior experience in F&B service or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Team player with a positive attitude.
• Good grooming and professional presentation.
• Willingness to work midnight shifts, weekends, and public holidays.

Responsibilities

• Provide warm, friendly, and attentive service to all guests.
• Present menus, explain dishes, and make recommendations confidently.
• Take accurate orders and relay to the kitchen/bar.
• Serve food and drinks promptly and per service standards.
• Handle guest feedback or complaints professionally.
• Ensure tables are properly set up and maintained during service.
• Monitor section flow and guest satisfaction.
• Coordinate with kitchen and bar teams for timely service.
• Maintain cleanliness and hygiene across the dining area.
• Assist opening/closing duties (mise en place, cleaning, stock checks).
• Upsell menu items, specials, and beverages to maximise revenue.
• Be knowledgeable about menu offerings, ingredients, and promotions.
• Supervise and guide junior service staff during shifts.
• Allocate sections and manage service flow on the floor.
• Ensure service standards and SOPs are followed.
• Act as a liaison between management and service team.
• Assist in training and onboarding new staff.

Skills

Strong communication

Interpersonal skills

Team player

Professional presentation

Job description

Role Overview

The Server / Floor Captain / Waiter is responsible for delivering exceptional guest service by ensuring a smooth dining experience from arrival to departure. This role involves taking orders, serving food and beverages, maintaining cleanliness, and supporting overall floor operations.

Key Responsibilities

Guest Service

• Provide warm, friendly, and attentive service to all guests
• Present menus, explain dishes, and make recommendations confidently
• Take accurate food and beverage orders and relay them to the kitchen/bar
• Serve food and drinks promptly and according to service standards
• Handle guest feedback or complaints professionally and escape when necessary

Floor Operations

• Ensure tables are properly set up and maintained throughout service
• Monitor assigned section to ensure smooth flow and guest satisfaction
• Assist in coordinating with kitchen and bar teams for timely service
• Maintain cleanliness and hygiene standards across the dining area
• Support opening and closing duties (mise en place, cleaning, stock checks)

Sales & Upselling

• Upsell menu items, specials, and beverages to maximise revenue
• Be knowledgeable about menu offerings, ingredients, and promotions

Additional Responsibilities (For Floor Captain)

• Supervise and guide junior service staff during shifts
• Allocate sections and manage service flow on the floor
• Ensure service standards and SOPs are consistently followed
• Act as the point of contact between management and service team
• Assist in training and onboarding new staff

Requirements

• Prior experience in F&B service or hospitality preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Team player with a positive attitude
• Good grooming and professional presentation
• Willingness to work midnight shifts, weekends, and public holidays