Service Captain (F&B Service)

HIGH NOTE HOSPITALITY GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 29,000; Full time

Benefits offered by this job

Salary range

5-day work week

Group medical coverage

Staff discounts

Meals and transport benefits

Training and career development

Discretionary year-end bonus

Job summary

Chip Bee Bistro, a new casual-dining concept by High Note Hospitality Group, seeks a Guest Experience Captain to support daily service operations in Singapore. You will ensure table setup, cleanliness, and prompt, professional service of food and beverages.

Ideal candidates bring good communication, punctuality, and a team-oriented attitude; evening/weekend shifts are required. WSQ Food Safety Level 1 certification is an advantage.

Qualifications

• Prior service experience is preferred but not required (training will be provided).
• Good communication skills with a positive and team-oriented attitude.
• Punctual, responsible, and well-groomed.
• Able to commit to evening and/or weekend shifts.

Responsibilities

• Undertake day-to-day operational tasks as appointed, ensuring highest quality standards.
• Greet and welcome guests in a warm and friendly manner at all times; anticipate needs and respond to queries.
• Ensure adherence to daily plans and complete tasks to high standards.
• Understand all stations and tasks to perform any duty with great guest service.
• Set up and clear tables per service standards.
• Maintain cleanliness and appearance of all items (china, glass, silver).
• Replenish cutlery and tableware; keep settings and stations immaculately ready.
• Serve food and beverages with description and flair; check guest satisfaction.
• Relay special requests, dietary needs, or allergies to the relevant team members.
• Communicate with kitchen/service teams and report challenges to the manager on duty.

Skills

Customer service

Communication

Punctuality

Teamwork

Grooming

Education

WSQ Food Safety Level 1

Job description

About Us

Chip Bee Bistro is a new casual-dining concept by High Note Hospitality Group. We’re a space for warmth, creativity, and genuine connections—built on authenticity, artistic curiosity, and old-school hospitality meets grown-up bistro life.

What We're Looking For

We are looking for a responsible and committed Guest Experience Captain (F&B Service) to support daily service operations. You will ensure proper table setup, maintain cleanliness and presentation standards, and serve food and beverages promptly and professionally.

Role & Responsibilities

• Undertake day-to-day operational tasks as appointed, ensuring highest quality standards
• Greet and welcome guests in a warm and friendly manner at all times. Ensure attentiveness towards guests, anticipating their needs, appropriate & prompt responses to all queries.
• Ensure adherence to daily plans, prompt completion of assigned tasks to the highest standards.
• Understand all stations & tasks sufficiently to perform any duty assigned, consistently demonstrating high levels of guest service.
• Set up and clear tables according to service standards
• Maintain cleanliness & appearance of all items such as centerpieces, china, glass & silver
• Replenish cutlery and tableware as needed. All settings, stations, equipment to be maintained immaculately & ready for smooth service.
• Serve food and beverages efficiently and professionally, with adequate description & flair, checking for guest satisfaction with proactive engagement at opportune times.
• Prompt & proper sequence of service with menu highlights, providing guest appropriate recommendations, accurate order taking while noting & relaying any special requests, dietary requirements or allergies to the relevant members.
• Work closely with kitchen and service teams. Communicate with the team and report any challenges, guest comments & any relevant information to the manager on duty in a timely manner.
• Follow through sequence of service including check presentation accurately in a timely manner.
• Cleanliness of work areas to be maintained consistently, deep cleaning conducted regularly.
• Be proficient in all necessary knowledge including product & service.
• Maintain personal grooming and service quality standards
• Follow food hygiene and safety regulations
• To maintain flexibility to perform other duties and projects as required and deemed necessary.

What You Bring

• Prior service experience is preferred but not required (training will be provided).
• Good communication skills with a positive and team-oriented attitude.
• Punctual, responsible, and well-groomed.
• Able to commit to evening and/or weekend shifts.
• WSQ Food Safety Course Level 1 Certification is an advantage.

What We Offer

• Salary Range: $1,800 – $2,600
• 5-day work week (44 hours per week)
• Group medical and hospitalization coverage
• Staff discounts
• Meals and transport benefits
• Training and career development opportunities
• Discretionary year-end bonus