F&B Captain (Restaurant / Bar)

THE SINGAPORE RESORT & SPA; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Duty meal provided

Transport from Harbourfront train station

Comprehensive medical and dental benefits

Job summary

THE SINGAPORE RESORT & SPA is looking for an F&B Captain to support the daily operations in Singapore. The role includes supervising service staff, ensuring high service standards, and collaborating with kitchen departments.

Ideal candidates should have knowledge in the food and beverage industry, preferably with 1 year of experience in a similar role. The position brings benefits such as duty meals, transport, and comprehensive medical and dental benefits.

Qualifications

• Knowledge and experience in the food and beverage service industry is advantageous.
• Preferably 1 year in a similar role.
• Possess good problem-solving and service recovery skills.

Responsibilities

• Supervise all service staff during operations to maintain high standards.
• Collaborate with the kitchen to deliver exceptional service.
• Regularly monitor stock requisitions for adequate supplies.
• Mentor and train new team members.

Skills

Knowledge in food and beverage service

Problem solving skills

Building rapport with customers

Job description

JOB SUMMARY

Reporting to the F&B Supervisor, the F&B Captain will support in managing the day-to-day operational work, in ensuring that the F&B Outlet functions smoothly.

MAIN RESPONSIBILITIES

• Supervise all service staff during operations to maintain high standards of service that meet and exceed guest expectations.
• Collaborate with the kitchen and other food and beverage departments to deliver exceptional food and beverage service.
• Regularly monitor stock requisitions to ensure adequate supplies for operations.
• Exhibit outstanding knowledge and skills regarding the food offerings.
• Provide prompt, efficient, and courteous service while fostering a welcoming atmosphere.
• Assess service staff appearance, grooming standards, work performance and attitude.
• Effectively address and follow up on guest complaints.
• Observe, mentor, and train new team members to equip them with the necessary skills for their roles.
• Ensure cleanliness and organization in service areas, furniture and equipment
• Confirm that service procedures and policies align with the operational manual.
• Comply with all House Rules, Regulations and Hotel Policies regarding safety and security.
• Perform any additional duties as assigned by the F&B Supervisor or Management.

REQUIREMENTS

• Knowledge and experience in the food and beverage service industry would be an advantage
• Preferably 1 year in a similar role
• Possess good problem solving and service recovery skills
• Well versed in building rapport with customers

ADDITIONAL INFORMATION

• Duty meal provided
• Transport from Harbourfront train station
• Comprehensive medical and dental benefits