F&B Captain (Room Service)

THE SINGAPORE RESORT & SPA; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

Duty meal provided

Transport from Harbourfront train-stn

Comprehensive medical and dental

Job summary

The Singapore Resort & Spa is seeking a proactive F&B Captain to support daily operations and ensure smooth functioning of the F&B outlet in Singapore. Reporting to the F&B Supervisor, you will oversee service staff and collaborate with kitchen teams to deliver exceptional dining experiences.

Ideal candidates have knowledge of F&B service, with at least 1 year in a similar role, strong problem-solving skills, and a customer-focused approach to building rapport and resolving issues.

Qualifications

• Knowledge and experience in the food and beverage service industry would be an advantage
• Preferably 1 year in a similar role
• Possess good problem solving and service recovery skills
• Well versed in building rapport with customers

Responsibilities

• Supervise all service staff during operations to maintain high standards of service that meet and exceed guest expectations.
• Collaborate with the kitchen and other food and beverage departments to deliver exceptional food and beverage service.
• Regularly monitor stock requisitions to ensure adequate supplies for operations.
• Exhibit outstanding knowledge and skills regarding the food offerings.
• Provide prompt, efficient, and courteous service while fostering a welcoming atmosphere.
• Assess service staff appearance, grooming standards, work performance and attitude.
• Effectively address and follow up on guest complaints.
• Observe, mentor, and train new team members to equip them with the necessary skills for their roles.
• Ensure cleanliness and organization in service areas, furniture and equipment
• Confirm that service procedures and policies align with the operational manual.
• Comply with all House Rules, Regulations and Hotel Policies regarding safety and security.
• Perform any additional duties as assigned by the F&B Supervisor or Management.

Skills

Food & Beverage service

Customer service

Team supervision

Job description

JOB SUMMARY

Reporting to the F&B Supervisor, the F&B Captain will support in managing the day-to-day operational work, in ensuring that the F&B Outlet functions smoothly.

MAIN RESPONSIBILITIES

• Supervise all service staff during operations to maintain high standards of service that meet and exceed guest expectations.
• Collaborate with the kitchen and other food and beverage departments to deliver exceptional food and beverage service.
• Regularly monitor stock requisitions to ensure adequate supplies for operations.
• Exhibit outstanding knowledge and skills regarding the food offerings.
• Provide prompt, efficient, and courteous service while fostering a welcoming atmosphere.
• Assess service staff appearance, grooming standards, work performance and attitude.
• Effectively address and follow up on guest complaints.
• Observe, mentor, and train new team members to equip them with the necessary skills for their roles.
• Ensure cleanliness and organization in service areas, furniture and equipment
• Confirm that service procedures and policies align with the operational manual.
• Comply with all House Rules, Regulations and Hotel Policies regarding safety and security.
• Perform any additional duties as assigned by the F&B Supervisor or Management.

REQUIREMENTS

• Knowledge and experience in the food and beverage service industry would be an advantage
• Preferably 1 year in a similar role
• Possess good problem solving and service recovery skills
• Well versed in building rapport with customers

ADDITIONAL INFORMATION

• Duty meal provided
• Transport from Harbourfront train station
• Comprehensive medical and dental benefits