Call Centre Leader: People & Performance Coach

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Contact Centre Manager to provide leadership and develop the team. Key responsibilities include driving employee engagement, managing recruitment processes, and ensuring high service quality in the contact center. The ideal candidate should have at least five years of management experience in a similar domain, possess good project management skills, and hold a relevant degree. This role offers an opportunity to foster a collaborative workplace culture.

Qualifications

• Minimum Degree in any discipline.
• At least five years of experience in managing similar projects.
• Good knowledge of contact centre industry best practices.

Responsibilities

• Provide leadership and coaching of team members.
• Drive Employee Engagement among employees.
• Contribute to the design and implementation of change requests.

Skills

Leadership

Communication

Project management

Interpersonal skills

Customer-oriented outlook

Education

Degree in any discipline

COPC certification or equivalent

Job description

A leading recruitment firm in Singapore is seeking a Contact Centre Manager to provide leadership and develop the team. Key responsibilities include driving employee engagement, managing recruitment processes, and ensuring high service quality in the contact center. The ideal candidate should have at least five years of management experience in a similar domain, possess good project management skills, and hold a relevant degree. This role offers an opportunity to foster a collaborative workplace culture.