Call Centre Agent – General Enquiries & Emergencies

Singapore General Hospital; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Call Centre Operator to manage calls, faxes, and emails from the public and internal stakeholders. The role focuses on providing high-quality service, maintaining confidentiality, and effectively handling emergencies. Candidates should possess a NITEC in any discipline with strong communication skills and proficiency in Microsoft Office applications. A diploma is recognized for senior positions, and candidates must be prepared for rotating shifts including weekends and public holidays.

Qualifications

• NITEC in any discipline required.
• Diploma recognized for senior positions.
• Excellent communication skills are essential.

Responsibilities

• Answer incoming and outgoing calls in line with Hospital policy.
• Direct calls to relevant parties.
• Update contact information in the Call Centre Enquiry System.
• Handle and resolve complaints.
• Perform emergency activations as needed.
• Report issues with telecommunication equipment.

Skills

Excellent oral and written communication skills

Proficient in Microsoft Office applications

Education

NITEC in any discipline

Diploma in any discipline for senior positions

Job description

A leading healthcare institution in Singapore is seeking a Call Centre Operator to manage calls, faxes, and emails from the public and internal stakeholders. The role focuses on providing high-quality service, maintaining confidentiality, and effectively handling emergencies. Candidates should possess a NITEC in any discipline with strong communication skills and proficiency in Microsoft Office applications. A diploma is recognized for senior positions, and candidates must be prepared for rotating shifts including weekends and public holidays.