Customer Service Officer (Banking / 24x7 Contact Centre)

ITCAN Pte Limited; Singapore; On-site; SGD 30,000 - 42,000; Part time

Job summary

ITCAN Pte Limited in Singapore is seeking a Customer Service Officer for Banking / 24x7 Contact Centre. The role handles inbound calls, accounts servicing, and data security in a 5-day week with rotational shifts.

Fresh graduates are welcome; comprehensive training will be provided. On-site at Alexandra Road with annual renewal based on performance in a 1-year contract.

Qualifications

• ITE certification or GCE O Levels is required.
• Fresh graduates welcome; training provided.
• Prior call centre or banking experience is an advantage.
• Strong PC skills and MS Office proficiency.
• Excellent verbal communication and customer service mindset.

Responsibilities

• Inbound call handling for client account servicing and enquiries.
• Take ownership of issues and manage end-to-end fulfillment.
• Adhere to compliance and data security standards.
• Render overtime as needed to support 24x7 operations.

Skills

MS Office

Analytical skills

Attention to detail

Problem solving

Results oriented

Verbal communication

Education

ITE certification

GCE O Levels

Tools

MS Office

Job description

Job Title: Customer Service Officer (Banking / 24x7 Contact Centre)

Location: Alexandra Road, Singapore

Employment Type: 1-Year Contract (Yearly renewable based on performance)

Work Schedule: 5-day work week, rotational shifts

Job Responsibilities:

• Inbound Call Handling: Manage client account servicing, campaigns, product enquiries, and technical helpdesk requests.
• Case Resolution: Take ownership of customer issues and follow through on end-to-end fulfillment and case management.
• Compliance & Data Security: Adhere strictly to group compliance and control standards during transactions; maintain absolute confidentiality regarding Bank and customer information.
• Operational Flexibility: Render overtime as needed based on contact centre call volumes and operational requirements.

Job Requirements:

• Education: Minimum ITE certification or GCE O Levels.
• Experience: Open to fresh graduates and entry-level applicants from any background. Comprehensive training will be fully provided. Prior experience in a call centre, banking, or corporate customer service environment is an advantage.
• Skills & Competencies:
• Proficient in basic PC skills, including MS Office applications.
• Strong analytical mind with a solid aptitude for working with numbers.
• High attention to detail, proactive problem-solving skills, and a results-driven mindset.
• Soft Skills: Excellent verbal communication, active listening, pleasant phone etiquette, and strong interpersonal skills.
• Shift Work: Ability to work on staggered or rotational shifts, including weekends and Public Holidays, to support a 24x7 operational schedule (5-day work week).