Temporary Call Centre Agent

TDCX TALENT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 14,000 - 19,000; Part time

Job summary

TDCX TALENT SOLUTIONS PTE. LTD. in Singapore is seeking a Temp Customer Service Officer (Chai Chee) to provide support across phone, email and live chat, Monday to Friday, 8:30am–6:00pm.

No experience is required and candidates with a minimum GCE A Level are welcome to apply. Proficiency in MS Office and good typing skills are expected, along with a strong customer service mindset and teamwork in a fast-paced environment.

Qualifications

• Minimum GCE A Level; candidates awaiting results welcome to apply.
• Proficient in Microsoft Office applications with good typing and keyboarding skills.
• Strong customer service orientation with a positive and professional attitude.

Responsibilities

• Provide excellent customer support across phone, email and live chat platforms.
• Understand customer enquiries and concerns and deliver clear, effective solutions to resolve issues promptly.
• Strive to resolve cases at the first point of contact, coordinating with internal teams and external partners when required.
• Share constructive suggestions on systems, processes, tools and guidelines to improve efficiency and customer satisfaction.
• Deliver consistent, high-quality service by following established procedures and service protocols.
• Build positive customer relationships with empathy, professionalism and a proactive service mindset.
• Undertake additional tasks and support the ongoing implementation of the Quality Management System.

Skills

Customer service

Multichannel support

First contact resolution

Typing speed

Education

GCE A Level

Tools

MS Office

Job description

$12 Per hour

16 November to 18 December

Temp Customer Service Officer

(Chai Chee)

Mon to Fri - 8.30am to 6pm

(No Experience needed)

• Provide excellent customer support across various communication channels, including phone calls, emails, and live chat platforms.
• Understand customer enquiries and concerns by reviewing relevant information and delivering clear, effective solutions to resolve issues promptly.
• Strive to resolve cases at the first point of contact, coordinating with internal teams and external service partners when required to ensure timely resolution in accordance with service standards.
• Share constructive suggestions on systems, processes, tools, and guidelines to improve operational efficiency and enhance customer satisfaction.
• Deliver consistent, high-quality service by following established procedures and service protocols.
• Build positive and lasting customer relationships by demonstrating empathy, professionalism, and a proactive service mindset.
• Undertake additional tasks assigned by management and support the ongoing implementation and improvement of the organization's Quality Management System.
• Minimum GCE ‘A’ Level qualification; candidates awaiting ‘A’ Level results are welcome to apply.
• Proficient in Microsoft Office applications with good typing and keyboarding skills.
• Strong customer service orientation with a positive and professional attitude.
• A collaborative team player who is adaptable and able to perform well in a fast-paced environment.
• Demonstrates good time management skills with the drive to meet and exceed performance expectations.
• Comfortable working with computers and navigating multiple systems simultaneously.