Cafe Service Supervisor: Guest Experience & Team Lead

CROSSINGS SOCIAL VENTURES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A social enterprise cafe in Singapore is seeking a Cafe Service Supervisor to support the Cafe Manager in overseeing day-to-day operations. The role involves welcoming guests, managing orders, coordinating staff communication, and ensuring high service levels. The ideal candidate will handle complaints professionally, manage a team, and conduct regular checks for cleanliness. This is a vital role in delivering an excellent experience to our guests.

Responsibilities

• Welcome and settle down guests according to standards.
• Take food and drink orders and provide recommendations where needed.
• Coordinate communication between front of the house and back of the house staff.
• Support the Cafe Manager in administrative duties including dealing with vendors, staff roster, billing, daily report and duty assignments.
• Gather guests’ feedback and recommend improvements to our menus.
• Handle and resolve issues or complaints in a professional manner.
• Manage a team of staff under supervision, including supporting staff members with special needs.
• Conduct briefing and updates for the staff.
• Carry out regular checks of all areas of the cafe to ensure cleanliness and tidiness at all times and the functionality of all facilities.
• Perform any other appropriate duties and responsibilities as assigned by the Cafe Manager.

Job description

A social enterprise cafe in Singapore is seeking a Cafe Service Supervisor to support the Cafe Manager in overseeing day-to-day operations. The role involves welcoming guests, managing orders, coordinating staff communication, and ensuring high service levels. The ideal candidate will handle complaints professionally, manage a team, and conduct regular checks for cleanliness. This is a vital role in delivering an excellent experience to our guests.