Cafe Operations Lead: Drive Quality, Team & Growth

Vertex Automobile Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Vertex Automobile Pte Ltd is seeking a Café Manager to oversee day-to-day operations, service standards, and team management of the café, ensuring smooth outlet performance, high product quality, and exceptional customer experience.

You will lead hands-on during service, manage beverage and food preparation, optimize costs, and drive profitability while maintaining safety and compliance.

Qualifications

• Diploma or Certificate in Food & Beverage, Hospitality, or related field.
• 3–5 years of café/coffeehouse/F&B operations experience.
• Strong customer service orientation with a passionate, energetic, and people-centric personality.
• Strong operational, communication, and team management skills in a fast-paced environment.
• Hands-on knowledge of coffee equipment operations with basic troubleshooting and maintenance capabilities.

Responsibilities

• Lead and manage café operations in accordance with standard operating procedures and regulatory requirements.
• Hands-on during service periods to support front-of-house operations, beverage and food preparation, and customer service excellence.
• Drive business performance by managing daily sales, labour, and operating costs, analysing performance trends, and implementing actions to achieve targets.
• Oversee beverage and food preparation standards, ensuring consistency in coffee quality, presentation, speed of service, and customer experience.
• Manage manpower planning and scheduling for optimal staffing during peak periods.
• Possess hands-on technical knowledge of coffee equipment including machines and grinders, and support basic troubleshooting and preventive maintenance.
• Build and lead a high-performing team by coaching staff, fostering a growth mindset, driving engagement, and ensuring compliance with food safety and workplace safety standards.

Skills

Customer service

Team leadership

Communication

People management

Coffee equipment knowledge

Education

Diploma/Certificate in F&B, Hospitality, or related field

Job description

Vertex Automobile Pte Ltd is seeking a Café Manager to oversee day-to-day operations, service standards, and team management of the café, ensuring smooth outlet performance, high product quality, and exceptional customer experience.

You will lead hands-on during service, manage beverage and food preparation, optimize costs, and drive profitability while maintaining safety and compliance.