Cafe Operations Lead | Service Excellence & Efficiency

fam cafe pte. ltd.; Singapore; On-site; SGD 26,560 - 40,622; Full time

Job summary

fam cafe pte. ltd. in Singapore is seeking a mature mid-career operations lead to oversee daily café operations, manage staff, control costs, and ensure high service standards.

You will supervise scheduling, inventory, training, and compliance with food safety, while maintaining stock freshness and a safe working environment. The role requires strong leadership, hands-on Operations management, and a track record of delivering excellent customer experiences in a fast-paced café setting.

Qualifications

• Experience leading café/FOH operations with strong service standards.
• Skilled in staff supervision, scheduling and training.
• Familiarity with cost control, inventory, and KPI tracking.
• Knowledge of food safety and hygiene regulations.

Responsibilities

• Oversee daily café operations (opening, closing, service flow).
• Manage staff performance and daily duties.
• Plan shift schedules and manpower.
• Train staff and enforce service standards.
• Control costs, stock levels and inventory.
• Maintain cleanliness and store readiness.
• Ensure consistent product quality and customer service.

Skills

Operations management

Staff supervision

Sales tracking

Cost control

Inventory management

Customer service

Financial reporting

Food safety knowledge

POS system

Problem solving

Tools

POS system

Job description

fam cafe pte. ltd. in Singapore is seeking a mature mid-career operations lead to oversee daily café operations, manage staff, control costs, and ensure high service standards.

You will supervise scheduling, inventory, training, and compliance with food safety, while maintaining stock freshness and a safe working environment. The role requires strong leadership, hands-on Operations management, and a track record of delivering excellent customer experiences in a fast-paced café setting.