Cafe Operations Lead — Customer Experience Champion

COFFEE RESTURANT; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A popular coffee establishment in Singapore is seeking a Coffee Shop Supervisor to manage daily operations and lead the team. The ideal candidate will have strong leadership skills, relevant experience in the food and beverage industry, and a customer-focused mindset. Responsibilities include overseeing staff performance, maintaining safety compliance, managing inventory, and ensuring customer satisfaction. Join a dynamic team committed to delivering high-quality service in a fast-paced environment.

Qualifications

• 5+ years of experience in a supervisory role within food & beverage.
• Strong communication skills to guide and motivate the team.
• Proficient in handling customer complaints effectively.

Responsibilities

• Oversee staff scheduling, training, and performance.
• Maintain cleanliness, safety, and compliance with health regulations.
• Monitor inventory, order supplies, and manage stock levels.
• Handle customer complaints and ensure satisfaction.
• Support baristas during peak hours and lead by example.
• Track sales, prepare reports, and assist with budgeting.

Skills

Strong leadership and communication skills

Experience in food & beverage or hospitality

Ability to multitask in a fast-paced environment

Knowledge of coffee preparation and café operations

Customer-focused mindset with problem-solving abilities

Job description

A popular coffee establishment in Singapore is seeking a Coffee Shop Supervisor to manage daily operations and lead the team. The ideal candidate will have strong leadership skills, relevant experience in the food and beverage industry, and a customer-focused mindset. Responsibilities include overseeing staff performance, maintaining safety compliance, managing inventory, and ensuring customer satisfaction. Join a dynamic team committed to delivering high-quality service in a fast-paced environment.