Business System Analyst (5-months)

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a Business System Analyst based in Singapore for a 5-month contract. You will optimize business processes for the Retail Operations team, support system enhancements, and provide technical support. The ideal candidate holds a relevant degree, has experience in the energy sector, and possesses strong analytical skills. This role offers a chance to enhance business efficiency and system functionality.

Qualifications

• 2-3 years of relevant working experience in the energy or utilities industry preferred.
• In-depth knowledge of business process improvement and project management advantageous.

Responsibilities

• Analyze and evaluate existing business processes for productivity and efficiency.
• Manage and support billing system projects to optimize business processes.
• Provide technical support to end-users during system transition.

Skills

Microsoft Office (Excel, Word, PowerPoint)

Power BI

Process Mapping and Analysis Tools

SQL

VBA Scripting

Analytical and Problem-Solving Skills

Communication Skills

Education

Bachelor’s degree in Computer Science, Information Systems, Business or related fields

Tools

MS Dynamics

Azure Synapse

Job description

Overview

Business System Analyst (5-months)

Purpose and Scope

• Develop, standardize, and optimize business processes for the Retail Operations team using digital systems.
• Support the implementation of the billing system and act as technical support for the Retail Operations team.
• Work alongside the Digital team and software vendor to resolve system issues and enhance the system.
• Provide analytics and insights to support new business process and system enhancement.
• Provide ad-hoc support for operational functions such as billing, collection and refund.

Responsibilities

• Develop, standardize, and optimize business processes by analyzing and evaluating existing processes and challenges.
• Perform analysis of the business processes related to productivity, efficiency, quality, costs, and time management.
• Review and update procedures and policies to support sales, billing, metering, collection and refund requirements. Prepare management progress reports, feedback, and suggestions to all stakeholders through meetings, workshops, and documentation.
• Manage and support billing system projects to optimize business processes, including project implementation, post implementation, system stabilization and monitoring phase to ensure project objectives are met.
• Act as technical support and provide guidance to end-users during system transition.
• Provide ad-hoc support for operational functions such as billing operation, collection and refund.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Systems, Business or related fields.
• Preferably 2-3 years of relevant working experience in the energy or utilities industry.
• In-depth knowledge and experience in business process improvement and project management and implementation preferred.

Skills/Competencies & Preferred Characteristics

• High proficiency in Microsoft office (Excel, Word, PowerPoint, MS Dynamics), Power BI, process mapping and analysis tools.
• Excel and VBA: Proficient in Excel functions such as LOOKUP, Pivot Tables, and Power Query. Experience with VBA scripting is a plus.
• SQL and Relational Databases: Understanding of database design (MSSQL) with the ability to write SQL queries.
• Data Cleaning and Transformation: Ability to preprocess, clean, and transform raw data.
• Technical Documentation: Ability to comprehend and develop system user guides for technical and non-technical users.
• Cloud Database Experience: Familiarity with Azure Synapse for managing and analysing data in the cloud.
• Strong business process, analytical, problem-solving skills with attention to detail and comfort in working with numbers.
• Good oral and written communication skills to communicate effectively with end-users, vendors and internal stakeholders.
• Self-motivated and result-oriented with a proactive approach to problem-solving.