Business Analyst - Contact Centre East | Data-Driven Insights

TDCX (SG) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global business process outsourcing leader based in Singapore is seeking a Business Analyst. This role involves gathering and analyzing data to provide insights that drive business decisions. Ideal candidates will possess strong analytical skills with experience in Salesforce, Tableau, Power BI, R, and Python. The company offers attractive remuneration and career development opportunities in a supportive environment.

Benefits

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Learning and development plans

Qualifications

• Experience in data extraction, transformation, and loading.
• Proven skills in designing and implementing analytics platforms.
• Ability to analyze various data types for business solutions.

Responsibilities

• Gather and analyze business requirements to deliver actionable insights.
• Create and present effective dashboards and reports.
• Conduct root cause analysis for process improvements.

Skills

Salesforce

Tableau

Power BI

R

Python

Analytical tools

Education

Analytics-related diploma or Bachelor’s Degree

Tools

Klipfolio

Qlik

SPSS

Job description

A global business process outsourcing leader based in Singapore is seeking a Business Analyst. This role involves gathering and analyzing data to provide insights that drive business decisions. Ideal candidates will possess strong analytical skills with experience in Salesforce, Tableau, Power BI, R, and Python. The company offers attractive remuneration and career development opportunities in a supportive environment.