Business Analyst (Contact Centre, East)

TDCX (SG) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global business process outsourcing leader based in Singapore is seeking a Business Analyst. This role involves gathering and analyzing data to provide insights that drive business decisions. Ideal candidates will possess strong analytical skills with experience in Salesforce, Tableau, Power BI, R, and Python. The company offers attractive remuneration and career development opportunities in a supportive environment.

Benefits

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Learning and development plans

Qualifications

• Experience in data extraction, transformation, and loading.
• Proven skills in designing and implementing analytics platforms.
• Ability to analyze various data types for business solutions.

Responsibilities

• Gather and analyze business requirements to deliver actionable insights.
• Create and present effective dashboards and reports.
• Conduct root cause analysis for process improvements.

Skills

Salesforce

Tableau

Power BI

R

Python

Analytical tools

Education

Analytics-related diploma or Bachelor’s Degree

Tools

Klipfolio

Qlik

SPSS

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World‑class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

What gets measured, gets managed.

The Business Analyst is responsible for gathering and understanding business requirements, collating and preparing data, performing analyses, extracting insights, and making recommendations to assist the company in developing meaningful business solutions and operational improvements. The position is also expected to monitor progress to agreed measurables and within set organizational procedures.

The ideal candidate for this Business Analyst role will possess a unique blend of technical and analytical skills. Proficiency in Salesforce, Tableau, Power BI, R, and Python is essential, as well as experience with other analytics tools.

You are also required to perform these job functions:

• Responsible for studying analytics requirements and delivering solutions
• Study business requirements, collate data, analyse/research, and translate results into effective presentations and recommendations to aid decision making in timely manner
• Conduct root cause analysis or correlation studies as and when required
• Support projects/departments by developing regular (e.g. daily, weekly, monthly) and effective reports, dashboards and presentations on KPIs and other metrics related to contact center operations (inbound/outbound)
• Educate internal/external users appropriate use of analytics and business intelligence
• Occasional travel may be required
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Possesses an analytics‑related diploma or at least a Bachelor’s Degree
• Experience in extracting, transforming and porting data from source systems to data analytics platform(s) and reports
• Experience in conceptualising, designing, developing, testing, implementing and supporting agile data analytics platforms to support analytical initiatives of internal or external stakeholders
• Experience in analysing different types of data to support business needs and present the results in concise visualisation formats
• Has an inquisitive mind and proactivity to challenge the norms constructively
• Team player with good communication and presentation skills
• Detail oriented, independent and able to work under pressure to meet deadlines
• Experience in Salesforce, Tableau, Power BI, R, and Python is essential
• Ability to use other analytical tools such as Klipfolio, Qlik, R, SPSS would be added advantage
• Adaptable to various stakeholders, business models and projects
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

Singapore‑based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e‑commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.