Business Analyst - Business Insights and Optimization

TikTok; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading social media platform in Singapore is searching for a Business Analyst to join their AI Data Service team. This role involves conducting operational analyses and collaborating with technical teams to ensure data accuracy and drive strategic decisions. The ideal candidate should possess a Bachelor's degree and at least five years of experience in business analytics, with strong skills in SQL and Python. A thorough understanding of operational workflows is preferred, and applicants should be prepared for the potential challenges of the role.

Qualifications

• 5 years of experience in business analytics, business intelligence, statistics, or a related field.
• Strong track record in leadership reporting, showing ability to communicate complex analyses.
• Ability to synthesize large datasets to inform strategic decisions.

Responsibilities

• Conduct in-depth analyses of operational metrics to identify bottlenecks and improvement opportunities.
• Collaborate with technical teams to design scalable data infrastructure and dashboards.
• Ensure data accuracy and consistency across operational metrics.

Skills

SQL

Python

BI/visualization tools

Advanced Excel

Leadership reporting

Quantitative and analytical skills

Organization skills

Communication skills

Problem-solving skills

Education

Bachelor's Degree or higher

Job description

Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

About the Team

The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

Responsibilities

• Conduct in-depth analyses of operational metrics to identify bottlenecks, uncover improvement opportunities, and produce structured reports systematically with actionable insights that inform both strategic and tactical decisions.
• Translate findings into targeted process optimizations that drive measurable business outcomes and support data‑driven leadership decisions; drive necessary initiatives/projects to achieve said outcomes.
• Collaborate with technical teams and stakeholders to design, develop, and maintain scalable data infrastructure and dashboards supporting diverse business use cases.
• Drive the definition and maintenance of a clear governance framework for key metrics, including ownership, definitions, usage, and change management processes; lead and support initiatives to unify and standardize metrics, reporting practices.
• Ensure data accuracy, completeness, and consistency across operational and performance metrics, by implementing data validation checks and governance mechanisms to maintain high data quality and trustworthy insights.
• Cultivate strong partnership with Lines of Business partners, employing a strategic approach to facilitate the effective integration of LoB requirements into proposed solutions, thereby ensuring that operational strategies are closely aligned with business priorities.

Qualifications

Minimum Qualification(s)

• Completion of Bachelor's Degree or higher.
• 5 years of experience in business analytics, business intelligence, statistics, or a related field.
• Proficient in SQL (data extraction/manipulation), Python, BI/visualization tools, and advanced Excel for data analysis and reporting.
• Strong track record in leadership reporting, showing ability to communicate complex analyses to both technical and non-technical stakeholders, translating insights into practical recommendations.
• Strong quantitative and analytical skills, with the ability to synthesize large datasets to inform strategic decisions while operating effectively in complex, fast‑changing environments.
• Strong organization, coordination, and communication skills, with proven experience managing complex, strategic projects and processes.
• Exceptional problem‑solving skills and detail‑oriented; ensure data accuracy and quality.

Preferred Qualification(s)

• Understanding of operational workflows and business processes in the Operations/Trust & Safety/Content Safety domain.

Trust & Safety

Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence‑based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person‑centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.