Branch Manager (Spa & Wellness)

Jia Le Tcm Wellness; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A wellness service provider in Singapore is seeking an experienced Outlet Manager to oversee operations across all branches. The ideal candidate will ensure service excellence, implement standard operating procedures, and manage staff performance. Strong leadership and communication skills, along with a background in the beauty, spa, or hospitality industry, are essential. This role offers an opportunity to drive business growth and enhance customer satisfaction.

Qualifications

• Proven experience as an outlet Manager or similar role in the beauty, spa, wellness, or hospitality industry.
• Strong leadership, people management, and communication skills.
• Ability to multitask and work under pressure in a fast-paced environment.

Responsibilities

• Oversee day-to-day operations of all branches to ensure service excellence.
• Develop and implement standard operating procedures (SOPs).
• Manage and support branch managers and staff.

Skills

Leadership

Communication

Multitasking

Problem-solving

Education

Diploma/Degree in Business Administration or related field

Job description

Job Descriptions:

• Oversee day-to-day operations of all branches to ensure service excellence and consistency.
• Develop and implement standard operating procedures (SOPs) to improve efficiency and customer satisfaction.
• Manage and support branch managers and staff, ensuring performance and productivity targets are met.
• Monitor financial performance, budgets, and cost control measures.
• Drive marketing and promotional activities in collaboration with the marketing team to build brand awareness and attract new customers.
• Handle customer feedback and resolve operational issues promptly.
• Ensure compliance with health, safety, and regulatory requirements.
• Identify opportunities for business growth and expansion.

Requirements:

• Proven experience as an outlet Manager or similar role in the beauty, spa, wellness, or hospitality industry.
• Strong leadership, people management, and communication skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Knowledge of sales, marketing, and brand development is an advantage.
• Strong problem-solving and decision-making abilities.
• Diploma/Degree in Business Administration, Hospitality, or related field preferred.

Please submit your resume to [e-mail] or WhatsApp [phone].