Bilingual Customer Relations Specialist

ACCORD INSURANCE BROKING PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading insurance brokerage in Singapore is looking for a Customer Relations Officer to handle customer inquiries and enhance service experiences. Responsibilities include responding to inquiries via phone and email, coordinating with internal teams, and ensuring positive customer interactions. The ideal candidate possesses a degree and is bilingual in English and Mandarin, with preferred experience in customer service.

Qualifications

• Degree in any field required.
• General Insurance experience is a plus.
• Experience in call center or customer service environment preferred.

Responsibilities

• Respond to customer enquiries via various channels.
• Update customer records and service status.
• Assist with appointments and bookings.
• Handle feedback and complaints professionally.
• Coordinate with internal teams to resolve customer requests.
• Prepare basic service documents.
• Track pending cases and ensure resolution.
• Promote positive customer experience.

Skills

Customer service

Communication skills

Problem-solving

Bilingual (English and Mandarin)

Education

Degree in any field

Job description

A leading insurance brokerage in Singapore is looking for a Customer Relations Officer to handle customer inquiries and enhance service experiences. Responsibilities include responding to inquiries via phone and email, coordinating with internal teams, and ensuring positive customer interactions. The ideal candidate possesses a degree and is bilingual in English and Mandarin, with preferred experience in customer service.