Bilingual Call Centre Executive - Patient Care

Ascle Healthcare Private Limited; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Ascle Healthcare Private Limited is seeking a dedicated full-time customer service professional for our Singapore clinic. You will handle patient inquiries by phone, manage appointment scheduling, and maintain accurate patient records with strict privacy controls.

You will collaborate with medical, administrative, and operations teams to ensure smooth workflow and timely communication, upholding high standards of service quality for all patients.

Qualifications

• 1–2 years experience in a call centre, customer service, or healthcare setting.
• Excellent verbal and written communication skills in English & Chinese.
• Proficient in using call center software and other medical systems (e.g., CRM, scheduling platforms).
• Empathetic, patient-focused, and service-oriented attitude.

Responsibilities

• Handle inbound and outbound calls, responding to patient inquiries and providing relevant information about medical services, appointment availability, and clinic policies.
• Schedule and reschedule appointments, coordinating between patients and healthcare professionals.
• Enter and update patient information in the system, maintaining data privacy and security.
• Address patient complaints or concerns professionally, escalating complex issues as needed.
• Conduct follow-up calls for post-appointment check-ins or missed appointments.
• Collaborate with medical, administrative, and operations teams to ensure smooth workflow.
• Uphold high standards of customer service and patient satisfaction.

Skills

Call centre experience

Bilingual English/Chinese

CRM systems

Customer-centric

Problem solving

Multitasking

Education

Diploma or equivalent

Tools

CRM software

Scheduling platforms

Job description

Ascle Healthcare Private Limited is seeking a dedicated full-time customer service professional for our Singapore clinic. You will handle patient inquiries by phone, manage appointment scheduling, and maintain accurate patient records with strict privacy controls.

You will collaborate with medical, administrative, and operations teams to ensure smooth workflow and timely communication, upholding high standards of service quality for all patients.