Healthcare Call Centre Associate - Patient Services

PeopleSolve; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

PeopleSolve is seeking a Call Centre / Customer Service Associate in Singapore to handle appointment bookings, emails, and hotline tasks while engaging residents and linking them to the right services.

The role requires a recognised diploma, at least 1 year in healthcare or service, proficiency in MS Office, strong communication and interpersonal skills, and willingness to work rotating shifts including public holidays and weekends.

Qualifications

• Diploma in any discipline required.
• Minimum 1 year of related experience in healthcare or service industry.
• Proficient in MS Office and good planning and organization skills.
• Strong communication and interpersonal skills.
• Willing to work on rotating shifts, including PHs and weekends.

Responsibilities

• Book or reschedule appointments based on caller's requests.
• Handle emails, referral requests and emergency activations.
• Engage residents and community partners to address enquiries about population health and services and link up with the appropriate team / service where appropriate.
• Support navigation and provision of community based resources / services to support residents and caregivers to take charge of own health.
• Conduct outbound nudges to encourage enrolment and participation in screening and vaccination.
• Be a proactive team player to contribute to service improvement initiatives and projects.

Skills

Communication skills

Interpersonal skills

Shift work

Education

Diploma in any disciplines

Tools

MS Office

Job description

PeopleSolve is seeking a Call Centre / Customer Service Associate in Singapore to handle appointment bookings, emails, and hotline tasks while engaging residents and linking them to the right services.

The role requires a recognised diploma, at least 1 year in healthcare or service, proficiency in MS Office, strong communication and interpersonal skills, and willingness to work rotating shifts including public holidays and weekends.