Bilingual Customer Care & Admin Executive (Hybrid)

ANAKE RETAIL PTE. LTD.; Singapore; Hybrid; SGD 31,000 - 40,000; Full time

Job summary

ANAKE RETAIL PTE. LTD. is looking for a Customer Service Executive in Singapore. You’ll be the friendly link between clients and our team, handling calls, messages and emails, and ensuring every interaction feels valued.

You’ll help clients with enquiries about services, promotions and packages, and schedule appointments with our therapists. Fluency in English and Mandarin is required. You should be organized, able to multitask, and maintain confidential client records.

Qualifications

• Excellent English and Mandarin communication.
• Organised with ability to multitask.
• Positive attitude and willingness to learn.
• Customer service or administration experience preferred.

Responsibilities

• Be the friendly voice behind calls, messages and emails and make every client feel special.
• Assist clients with enquiries about services, promotions and packages.
• Schedule appointments and coordinate with therapists.
• Follow up with clients and gather feedback after visits.
• Handle concerns professionally and turn challenging situations into positive experiences.
• Support the planning and execution of membership and loyalty programmes.
• Maintain client records accurately and confidentially.
• Work closely with the team to ensure every client receives a smooth ANAKE experience.

Skills

Communication

Multitasking

Organised

Mandarin

English fluency

Job description

ANAKE RETAIL PTE. LTD. is looking for a Customer Service Executive in Singapore. You’ll be the friendly link between clients and our team, handling calls, messages and emails, and ensuring every interaction feels valued.

You’ll help clients with enquiries about services, promotions and packages, and schedule appointments with our therapists. Fluency in English and Mandarin is required. You should be organized, able to multitask, and maintain confidential client records.