Banquet Team Leader

TPC HOTEL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Restaurant Service Associate to excel in order taking, serve food and beverages, and ensure guest satisfaction. The ideal candidate possesses at least 1 year of experience, excellent communication skills, and a professional image. Responsibilities include supervising team activities, maintaining cleanliness, and addressing guest feedback promptly. A Food Hygiene certificate is required for this role, with expectations to exceed luxury guest standards.

Qualifications

• Minimum 1-year experience in a similar role, preferably including 5 star experience.
• Excellent verbal and written communication skills.
• Understanding of luxury guest expectations.

Responsibilities

• Ensure that orders are taken clearly and accurately.
• Assist in supervising the team in providing quality service.
• Serve food and beverage to guests in the restaurant.

Skills

Order taking expertise

Excellent communication skills

Professional image

Time management

Team supervision

Education

Food Hygiene certificate

Job description

Job Description

• Perform the task of order taking and maximize sales opportunities through knowledge of product and suggestions. Ensure accuracy by repeating order to the guests.
• Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfill their duties effectively.
• Assist in supervising the team in providing quality and cousu main service to the guests.
• Pay regular attention to guests to ensure that their requests are attended to and exceed their expectation. Assist in seating guests.
• Serve food and beverage to guests in the restaurant/banquet area.
• Assist with the set up.
• Ensure that the working areas are well maintained.
• Be helpful towards guests that need assistance.
• Clear soiled dishes from the tables to the stewarding area.
• Clean and prepare tables for inflow of guests.
• Assure guests that their complaints or feedback will be dealt with and report to manager with regards to any feedback given.
• Deliver orders promptly to the kitchen production area.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.

Job Requirements

• Minimum 1-year experience in a similar role, preferably including 5 star experience.
• Projects professional image at all times through personal presentation/ interpersonal skills.
• Understanding of luxury guest expectations and a desire to exceed these expectations.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Excellent verbal and written communication skills
• Has the ability and willingness to undertake further development
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Sofitel.
• Hold a Food Hygiene certificate.