Banking Operations & Customer Experience Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a motivated individual to join our banking operations and customer service support team. You will provide administrative and operational support to ensure daily banking processes run smoothly and help customers with enquiries in a professional manner.

Ideal candidates are organized, detail-oriented, able to multitask in a fast-paced environment, and proficient with Microsoft Office.

Qualifications

• Strong communication, interpersonal and customer service skills.
• Good organisational skills with attention to detail and accuracy.
• Ability to manage multiple tasks in a fast-paced environment.
• Proactive attitude and willingness to learn and contribute to team success.
• Proficiency in Microsoft Office applications is an advantage.

Responsibilities

• Provide administrative and operational support to ensure daily banking processes run smoothly.
• Attend to customer enquiries professionally and provide timely, helpful assistance.
• Assist with documentation, data entry, record maintenance and verification of information.
• Process requests and update customer records accurately in accordance with procedures.
• Coordinate with internal departments to resolve enquiries and follow up on outstanding matters.
• Maintain documentation and ensure compliance with operational guidelines and confidentiality requirements.

Skills

Communication

Customer service

Organization

Attention to detail

Multitasking

Tools

MS Office

Data entry

Job description

Recruit Express Pte Ltd in Singapore is seeking a motivated individual to join our banking operations and customer service support team. You will provide administrative and operational support to ensure daily banking processes run smoothly and help customers with enquiries in a professional manner.

Ideal candidates are organized, detail-oriented, able to multitask in a fast-paced environment, and proficient with Microsoft Office.